Relationship Manager, Indigenous Trust in Calgary, Alberta

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You’ll Be Doing

Reporting to the Executive Director, Indigenous Trust with a dotted line to the Vice President, Indigenous Markets, the Relationship Manager (RM), Indigenous Trust provides relationship management and administration oversight for the Indigenous Trusts. This involves partnering with a specialized team of professionals within Trust, Commercial Banking and Wealth Management dedicated to working with Indigenous clients. Of key importance to this role is the management of client relationships and the oversight of key procedures and checklists that ensure thorough client file management and that reflect and address the unique needs of Indigenous clients and characteristics of Indigenous Trusts. To this end, the Relationship Manager will assist the Executive Trust Officer who oversees the management of Indigenous files and related work done by Trust personnel. Primary duties of the Relationship Manager will be to liaise directly with Indigenous Trust clients to ensure the effective management and administration of the Trust and to build trusted relationships with Indigenous Leaderships, Communities, Trustees, Service Providers, and key stakeholders.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Note: Although this role is open to candidates outside of Saskatoon, significant travel to Saskatoon will be required (multiple times a month).

How You’ll Succeed

• Primary accountability for the management of client relationships and acts as the primary client contact.

• Engage with Indigenous clients regarding the delivery of Trust programs, funding, reporting, communication, and training.

• Liaise with key wealth partners and stakeholders (both internally and externally) to develop tailored Trust solutions, services, and strategies that are reflective of Indigenous communities priorities.

• Work closely with Leadership, Community Trustees, and Membership to support the use of their unique Trust structure to advance community goals and ambitions.

• Work closely with Indigenous communities to support the development of Trust programs and policies. As well as working with CIBC Trust Corporation to develop policies for the effective internal administration of the Trust files that comply with regulations.

• Ensures the Trust is administered in compliance with the Trust Deed.

• Support the onboarding of new Indigenous Trust clients.

• Prepare for and execute Community Trust meetings with Trustees from the community (including agenda preparation, minutes, and follow up).

• Support capacity development of Indigenous Leadership, Community Trustees, and community members.

• Timely, accurate, and professional oversight of the set up and administration of complex Indigenous trusts.

• Maintains up-to-date knowledge and understanding of Trust legislation and issues impacting the Indigenous market.

• Identifies and mitigates account risks while adhering to all CIBC Trust Policies & Procedures.

• Oversees and/or prepares the reporting to the leadership and community members.

• Provides ongoing education and training for the leadership team and community members, as applicable on Trust matters.

• Partners effectively with external experts such as Investment Consultants, Investment Managers, tax specialist, and Auditors who service the Indigenous Trust and who provide guidance and oversight of the Indigenous Trust strategy and day to day operations. Supervises account investments to ensure consistency with account objectives, constating documents and legislation.

• Partners effectively with internal experts from the Investment Management Department, Tax Department, and other areas within CIBC to provide oversight and guidance on client investment, tax and other issues impacting the trusts.

• Develops and maintains a strong partnership with wealth partners in order to provide excellent client service and to support opportunities that may not involve acting as Trustee but where Trust services may be required.

• Assists Executive Trust Officer perform effective tracking, monitoring and compliance procedures relative to complex Indigenous Trust documents and pursuant to CIBC guidelines.

• Provides effective coaching and oversight to the support team .

• Motivates team to achieve superior results.

• Assists team with professional development through coaching and training opportunities.

• Assists Indigenous communities as a technical expert in creation of new Trust related policies, procedures, documents, etc. Assists in developing standards in Trust administration, and vetting new policies and procedures.

• Provide leadership and encouragement to employee commitment to the organization, to the team, and to their job by:

• Setting appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals;

• Building team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training;

• Assisting the Executive Trust Officer manage performance of support team by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities;

• Creating a positive work environment and being an effective role model by championing CIBC’s mission, vision and values;

• Ensuring compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect

Who You Are

• Expertise in the administration of Indigenous Trusts

• Experience working closely with Indigenous communities.

• Demonstrates a commitment to developing innovative solutions that are community led.

• Demonstrates a willingness to learn from Indigenous communities on their journey to using their Trust as a vehicle for sustainable prosperity for seven generations.

• Completion of the NATOA training program is an asset.

• Ability to motivate and develop others, and to inspire results in others.

• Well-developed communication skills sufficient to interact effectively with clients, professionals and Indigenous groups/organizations.

• Well-developed organizational skills, particularly the ability to prioritize.

• Developed understanding of accounting, financial planning, budgeting and investing sufficient to administer a range of complex Trust Accounts.

• Exceptional writing skills sufficient to prepare correspondence containing detailed descriptions, explanations and specialized Estates & Trusts terminology.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Saskatoon-Confederation & 22nd

Employment Type

Regular

Weekly Hours

37.5

Skills

Business, Indigenous Culture, Relationship Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.