Artech Information Systems
Job title:
Services Professional
Company
Artech Information Systems
Job description
Professional Services Support Specialist
Key Responsibilities
- Technical Support & Troubleshooting:
- Onboard users to the 5G testbed, coordinating on-site or remote access.
- Provide Tier 1 technical support; troubleshoot and escalate issues to Tier 2/3 support as necessary.
- Monitor Core & RAN components of an operational 5G/4G network.
- Manage network trouble tickets, resolve issues, and route phone calls related to network events.
- Program & Event Support:
- Collaborate with hubs and stakeholders to implement programs and develop status reports.
- Support events leveraging the 5G testbed and deliver presentations to internal and external stakeholders.
- Reporting & Analysis:
- Prepare performance reports and analyses for the 5G testbed.
- Implement surveys to track program outcomes and provide insights.
- Operational Tasks:
- Perform tasks aligned with defined procedures, solve routine issues, and escalate complex inquiries.
- Train and guide colleagues, customers, and suppliers.
Required Skills & Qualifications
- Experience & Knowledge:
- 5–7 years of telecommunications network experience.
- Strong understanding of 5G/4G RAN and Core network topology and elements.
- Familiarity with ITIL processes and procedures (preferred).
- Working knowledge of Microsoft Office applications.
- Skills:
- Strong organization and multi-tasking abilities.
- Excellent written and verbal communication skills.
- Ability to work onsite five days a week, including occasional shifts.
- Work Environment:
- Experience in a call center or operational control center is highly desirable.
- Ability to support event operations and interact with diverse stakeholders.
Rick Supersad
[email protected]
416.999.4110
Expected salary
Location
Ottawa, ON
Job date
Wed, 11 Dec 2024 07:29:47 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnearcanada.com) you saw this job posting.