Network Support Analyst

Job title:

Network Support Analyst

Company

InSync

Job description

We are looking for a Network Support Analyst for a 12-month contract position, with possible extensions in Saskatoon, Saskatchewan. Must be legally entitled to work in Canada.Hybrid schedule, at least 3 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote roleRole Description
The Network Support Analyst provides for the day-to-day administration, management, and support of the site/plant LAN/WAN infrastructure. The ideal candidate will be responsible for monitoring, troubleshooting and optimizing performance of networks, while providing technical support and network solutions.Responsibilities

• Operate; maintain support the site/plant LAN/WAN infrastructure and associated LAN/WAN service objects and the LAN drops/access points for Local Network connected “end user” devices such as desktop, printers, multifunction printer, plotters, scanners, Wireless nodes, mobile devices, as per defined service levels.
• Network design/architectural design support.
• Video Conferencing technical support
• VOIP Network Telephony Support
• Wireless Network Support
• Provisioning, operate and support.
• Support of the following network disciplines: Cisco Firewalls, SolarWinds, CA Tool Suite, Cisco Prime Infrastructure, NetFlow Analyzer, Internet and network related areas such as DNS, Email, SmartFilter, IDS/IPS etc.
• Support Citrix Load Balancer, Cisco IOS, Cisco hubs, routers, Cisco Catalyst Switches, LANSpan IP, ISDN, xDSL, SONET, Satellite, Wireless, Ethernet, Fast Ethernet, Gigabit Ethernet
• Implement software patches, upgrades, or refreshes to hardware or software upgrades or patches.
• Planning Network changes with third party vendors
• Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.
• Monitoring, gathering, and logging key system metrics for network connections and devices related to availability, latency, utilization, and memory usage using TCP/IP tools and standards such as ICMP (Ping), SNMP (Simple Network Management Protocol and RMON (Remote Monitoring).
• Security monitoring via firewall agents to detect attacks. The use of the IDS/IPS probes to trigger alerts on possible intrusions.
• Maintain network software level at current versions release n-1 of the current vendor releases.
• Provide Multi-Homed, Highly Available Internet Connectivity service.
• Configure the switches and Virtual Local Area Networks for allocated Internet connectivity.
• Follow ITIL disciplines to execute incident and problem management processes.
• Incidents from the Service Desk are processed according to defined SLUs within the trouble ticket system.
• Respond to security incidents triggered through firewall monitoring, IDS or CIRT (Computer Incident Response Team).
• Manage LAN/WAN asset Installation, Moves Adds and Changes
• Implement and manage IMAC’s to site LAN/WAN services
• Installation of switches, routers, firewalls, and other network related assets at a new or existing site/plant,
• LAN network devices such as printers, scanners, plotters etc.
• Provisioning LAN access connections for work crews in special trailers and other provisional set ups.
• Creation of LAN extensions to buildings within a site
• Maintain a topology map of all critical LAN/WAN equipment and circuits.
• Use of asset management tool (SAP) and processes to track (add, move, remove) all network equipment and circuits throughout the province.
• Ensure that the network security complies with Security policies and standards including the following and adapt to required changes over time
• Provide a physically secure environment and controlled physical access to LAN/WAN network service objects such as switches, firewalls, and routers
• Implement the network security and access security practices, including firewall rules and intrusion detection to the site LAN/WAN service
• Resolve and restore any performance issues e.g., LAN drops, subnets or overall, LAN/WAN performance.
• Identify potential areas as” early warning” alerts on capacity/capability limits for this service.
• Capture and report critical network metrics such as availability, latency, utilization, and memory usage, which are measured and collected at periodic intervals.
• Firewall and IDS logs are also collected.
• Identify and assess any anomalies in metrics.
• Implement the refresh program/plan for the LAN/WAN service assets, as per a mutually agreed schedule with Asset Management and T&S Management.
• Perform testing and commissioning on base design as driven by “base” operational/maintenance changes i.e., enhancements, refreshes, service patches, hardware replacements, configuration changes etc.
• Disaster Recovery
• Network components of DR tests are planned and executed on a regular basis.
• Plan for network recovery activities with third-party vendors.
• Certified cabling plan
• Performance and Capacity reports
• LAN/WAN asset refresh plan
• Network (LAN/WAN) architecture diagrams.
• Configuration Records
• Expected to share responsibility with the Network Support Team to provide 7 x 24 rotational On Call Support

Required Skills and Experience

• Cisco related certifications (CCNA, CCNP, CCSP)
• Cisco/Tandberg related certifications (TCAP, TCEP)
• Experience with Cisco equipment is a required

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

Expected salary

Location

Saskatoon, SK

Job date

Sat, 21 Dec 2024 05:16:16 GMT

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