HR Analyst

Job title:

HR Analyst

Company

ProViso Consulting

Job description

Organization

• Client Enterprise Learning and Development (L&D) is responsible for the strategic direction and establishment of enterprise learning and development solutions. L&D builds capabilities for leaders and employees consistent with Client’s talent strategy and priorities, supporting and enhancing the achievement of business objectives today and for the future.

Role Overview

• Reporting to the Team Manager, Global Escalations in L&D, the HR Business Analyst I will be responsible for triaging and resolving escalated L&D course and platform issues.
• The Analyst will support a variety of business programs, Program Project teams, HR Business Solutions and Learning Advisory teams, and colleagues across the bank.
• This role ensures the learner experience is managed through timely response/resolutions to learner inquiries enterprise-wide and through the monitoring of potential issues with online training and/or LMS learning solutions technology.

Duties

• L&D Issue Management:

o Respond and resolve learner escalated inquiries or issues through the ServiceNow tool within prescribed service level agreements to meet team goals
o Participate in the adherence of end-to-end Issue management processes which require multiple stakeholder engagement
o Support individual learners through providing clear options and next steps, troubleshooting and finding appropriate resolutions
o Assist in the monitoring and reporting of trends in training escalations
o Assist in the analysis of trends which emerge from reporting and participate in the development of recommendations to enhance/rectify/remediate
o Assist in the ongoing evaluation of HR data sources for accuracy, reasonability and appropriateness

• L&D Process Procedures:

o Collaborate with peers to implement updates to troubleshooting knowledge base articles
o Manage and deliver on all removal and exception requests with adherence to procedures and regulatory requirements
o Act as a subject matter expert in LMS and specifically on-line learning to support learners and L&D partners to make recommendations and resolve problems related to coursesMust have

• A minimum of two (2) years related experience in training environment with a strong understanding of Learning Management Systems and online training
• Excellent research investigative skills and attention to detail
• Strong problem-solving skills with a focus on learner experience while balancing regulatory and business needs
• Excellent business writing, interpersonal and presentation skills with an ability to engage and influence collaborative decisions for improving learner experiences
• Ability to manage multiple projects and conflicting priorities successfully
• Comfortable working both independently and collaboratively with various levels of individuals across teams
• Organized and results-driven
• Strong skills in MS Office (Word, Excel, Outlook)
• Experience working in a regulatory environment

Nice to have

• Knowledge of LMS and basic SharePoint
• Ticketing system

Job Details12762Contract10 monthsToronto

Expected salary

Location

Toronto, ON

Job date

Tue, 17 Dec 2024 23:46:33 GMT

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