Plans, develops and implements ICAO’s communication strategy, which structures the priority topics of information, the events which illustrate them, the key messages ICAO will deliver, and identifies the audience, the objectives and the methods for using the different communication media, achieving results such as:

• Design, implement and maintain strategic and operational communications plans with technical and content input from units within the Organization, which are related to programme or region-specific plans, support the adoption of new initiatives by decision-makers and ensure the effective delivery of the Organization’s information.
• Identify, analyse, and evaluate the needs of the Organization in the field of communications, based on evaluation of the political, public, scientific, commercial and technical environments in which the Organization functions, as well as the priority needs expressed by Senior Management and the Governing Body.
• Prepare and oversee the preparation of a diverse range of information communications products in support of major campaign initiatives.
• Develop and/or review texts (articles, speeches, statements, press releases etc.) for the Secretary General and the President of the Council; support the Secretary General and the President of the Council in the preparation of executive communications including speeches, blogs, media outreach, and online messaging (including social media networks).

Externally promotes ICAO achievements and results for government, industry, and general public audience segments, emphasizing the distinction between the States who collaborate and make decisions through the Organization and the ICAO Secretariat of international civil servants which supports them, achieving results such as:

• Draft a strategic communications plan for the Organization in coordination with other Bureaus and offices, including Regional Offices.
• Make continuous contributions to the packaging and refinement of the speeches, articles, interviews, forewords, personal social media posts and PowerPoint presentations developed on behalf of ICAO’s Secretary General and Council President, in conjunction with the COM Officer and ICAO policy lead contributors.
• Promote, in cooperation with lead Bureaus and Offices, ICAO’s Strategic Objectives and prioritized advocacy and focus areas for international civil aviation.
• Establish effective media and trade media relations with relevant outlets and stakeholders.
• Oversee the ICAO public website and guide site improvements.
• Oversee the COM team’s prompt coordination of news products, editorial content, and social media publishing on all relevant ICAO developments, and contribute to their messages’ refinement and reach.
• Coordinate and publish the Annual Report of the Council, in collaboration with other Secretariat business units.
• Promote all non-revenue generating ICAO events and programmes, including the triennial ICAO Assembly, and supporting the coordination of major ICAO celebrations.
• Maintain effective relations and partnerships in support of the ICAO Communications Strategy with relevant national groups, private sector supplier and industry organizations, educational organizations, UN sister agencies and international organizations, etc.
• Review and re-specify ICAO’s primary external audience segments each triennium.
• Continuously review Public Relations technologies and tools to assure ICAO is leveraging latest innovations to the full potential of its brand and messaging.
• Organize press seminars at Headquarters for groups of journalists from Member States (in collaboration with the resident national delegations).
• Undertake activities to promote media coverage of priority issues and/or major events. Build information networks, plan and oversee maintenance of publicly accessible information materials and plan and develop outreach activities.

Reinforces the presence, and creates the branding, of the Organization in the media, including establishing strong and active alliances with strategic partners with a view to enhancing understanding of the importance of the Organization’s contribution in international civil aviation, achieving results such as:

• Timely disseminate media releases, press releases and editorials about the most significant topics and major events concerning the Organization’s programmes and activities.
• Take the lead in strategy, planning, development and implementation of communications campaigns.
• Undertake activities to promote media coverage of priority issues and/or major events.
• Build information networks, plan and oversee maintenance of publicly accessible information materials and plan and develop outreach activities.

Leads ICAO’s internal Communications Strategy and Planning, achieving results such as:

• Develop and implement an internal communication strategy that aligns with ICAO’s mission, values, and strategic goals.
• Work closely with other Bureaus and offices, including Regional Offices to ensure that internal communication efforts are cohesive and consistent across all levels.
• Review and re-specify ICAO’s internal audience segments.
• Develop an annual internal communications plan with the Office of the Secretary General, as well as other bureaus and offices
• Establish and maintain standardized communications structures and protocols, messaging templates, and best practices to ensure consistency in internal communications.
• Evaluate and manage the internal communication channels, including emails, intranet, newsletters, and instant messaging platforms, ensuring that they are effectively utilized
• Oversee the creation and dissemination of internal communication materials, including newsletters, intranet content, and internal announcements.
• Utilize metrics such as staff participation rates and feedback to assess the impact and efficiency of communication efforts.

Establishes the mechanisms required to increase and assure the quality and effectiveness of the Organization’s communications products and ensure that they meet the needs and fulfil the expectations of the Organization, achieving results such as:

• Ensure that resources allocated to the communications programme are used efficiently to implement the communications plan and to accomplish assigned special projects.
• Employ the most appropriate and effective tools and mechanisms including social media platforms to ensure that ICAO’s message is effectively and efficiently communicated to target audiences on a global basis.
• Provide advice on communications initiatives to HQ and Regional Offices, to ensure effective coordination and consistent messaging and outreach.

Provides expert advice and up-to-date information to the Director LEB, Secretary General, President of the Council, Senior Management and other decision-makers on issues concerning communications and public affairs, achieving results such as:

• Identify, analyze and manage major communications situations which could impact the work of ICAO by providing an early warning to senior management.
• Anticipate and recommend actions to address or resolve communications-related issues and problems.
• Prepare and revise policies and strategies in order to adjust the Organization posture on current issues, trends, and developments.
• Develop and regularly update key and sensitive issue talking points.
• Develop and manage crisis communication plans, ensuring that critical information is disseminated quickly and effectively during emergencies.

Collaboratively develops effective communications and change management capacities with ICAO business units and special project and programme teams, achieving results such as:

• Oversee and monitor the training and support provided to business units, project and programs across the Organization on effective communication practices
• Support and guide strategy, planning, development and implementation of communications campaigns (e.g. public information programmes for a region, broad-reaching subject-specific issues, etc.); where appropriate; work with departments, and agencies to develop ways to implement campaigns organization-wide and to incorporate the campaign message and themes into all relevant events and products.

Leads, manages and supervises the Communications Section, achieving results such as:

• Develop, implement and monitor the progress of the Section’s annual internal and external communications operating plans, and oversee their reporting and administration using current internal systems.
• Oversee the COM budget, including annual proposals for any contingency workforce or special project deliverables not covered by existing financial resources.
• Mutually agree on individual annual work plans with COM staff members and consultants, engaging with each and managing their performance throughout the year as per the requirements of applicable ICAO systems and policies.
• Prepare reports and inputs as required to support the supervisor with any COM-related engagements with the ICAO Council or its Committees.

Performs other related duties, as assigned.

Essential