Randstad
Job title:
Customer Service Representative
Company
Randstad
Job description
We’re looking for a Customer Service Representative – Insurance Benefits, bilingual in French and English, to join our dynamic team. This hybrid position offers a salary of $21/hour and an opportunity to develop your skills in a stimulating and collaborative environment.6 month contract
Montréal ( H3B 4W5)Advantages
Hybrid position for optimal work-life balance
Salary of $21/hour
6-month contractResponsibilities
Respond quickly and professionally to calls, chats and tickets according to customer parametersDevelop in-depth knowledge of products and services to effectively inform customersPractice active listening, clarify information and defuse conflict situations when necessaryAccurately document customer requests and solutionsProvide exceptional and professional customer serviceMaintain established performance levels in a KPI-driven environmentResolve compliance issues in accordance with policies and proceduresActively collaborate with team to foster a positive work environmentQuickly identify customer needs and propose appropriate solutionsQualifications
Bilingualism in French and English (spoken and written)Previous customer service or call center experience in the insurance industryProficiency in Microsoft Office suite (Word, Excel, Outlook, etc.)Excellent communication, listening and empathy skillsAbility to manage several tasks simultaneously and optimize timeMinimum 3 years’ experience in the industrySummary
Submit your application here!
Interested in this position and meet the criteria? Apply today and join a team committed to delivering an exceptional customer experience!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
Expected salary
$21 per hour
Location
Montreal, QC
Job date
Thu, 06 Feb 2025 00:35:16 GMT
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