Service Coordinator in Port Coquitlam, Canada

Country:

Canada

Location:

LOC13008 Unit 3150-853 Seaborne Ave, Port Coquitlam, British Columbia, V3B 8G8, Canada

About Carrier

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About the position

Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

Key Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.

• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.

• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.

• Proactively distribute work orders for jobs daily.

• Adhere to scheduling guidelines and work order priority to manage schedule.

• Assist with the management and recording of non-productive technician time.

• Participate in daily business meetings (DBM board), ensuring preparedness to discuss progress on relevant KPIs and propose actionable strategies to address underperforming metrics.

• Proactively identify actions, complete offline tasks assigned in DBMs, and escalate any blockers to ensure continuous improvement in KPI performance and overall field operations.

• Ensure adherence to S&O (Stewardship and Oversight) guidelines and best practices.

Basic Qualifications

• High School Diploma / GED.

• 4+ years experience in service industry.

• 4+ years experience with one of the following: Salesforce / SAP / CRM (Client Relationship Management) / or any ticketing tool.

• 4+ years experience with Microsoft Office Suite.

Preferred Qualifications (assets)

• Bachelor’s Degree.

• Strong organizational skills with attention to detail.

• Effective English communication skills, both written and verbal.

• Ability to multitask and prioritize tasks in a dynamic work environment.

• Proactive problem-solving skills and a can-do attitude.

• Flexibility to adapt to changing priorities and take on new responsibilities.

Additional information

• Immigration sponsorship is not supported for this position.

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Pay Range

$76,750 – $107,250 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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