Business Analyst, Contact Centre Operations and Process Improvement

Job title:

Business Analyst, Contact Centre Operations and Process Improvement

Company

Scene+

Job description

, and improve customer experience. Collaborate with stakeholders. You will work with key stakeholders, such as call center… of call center operations and related KPIs and customer service metrics (e.g., AHT, FCR, CSAT). The process improvement…

Expected salary

Location

Toronto, ON

Job date

Thu, 20 Feb 2025 02:33:12 GMT

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