Bilingual Customer Service Representativ

Job title:

Bilingual Customer Service Representativ

Company

BilingualOne

Job description

Title: Full Time Permanent Bilingual Customer ServiceLocation: MississauagaSalary: $ 50, 000 per yearHours: 8:00am to 5:00pm (after training afternoon shifts once every 2 weeks 11 am – 8 pm)Will need to be fully in office for training (Hybrid after training WFH Mondays Fridays and Tuesday wed Thurs in office)Benefits: starts after 3 months Dental, Vision, Medical, LTD Life Insurance RRSP – 5 % MatchVacations: 3 weeks 5 paid sick days and 3 personal /excuse daysTop 5 Things We Are Looking For:
1. Strong customer service experience, preferably in a call center or order entry role.
2. Excellent communication and listening skills, with the ability to handle difficult or angry customers.
3. Proficiency in SAP or willingness to learn quickly.
4. Empathy and emotional intelligence to provide exceptional customer support.
5. A proactive attitude, with the ability to take initiative and a willingness to learn and grow in various departments.Key Accountabilities:

• Responsible for answering a high volume of inbound and outbound calls
• Maintains professional interactions when communicating with customers
• Manages the ordering process by coordinating and communicating expected

delivery times and handling shipment-related inquiries

• Acts as the first point of contact for escalated customer complaints related to

lost shipments, backorders and investigations

• Offers product solutions in response to individual customer needs
• Supports existing and potential customers sales staff and

sales partners

• Provides website and catalogue navigation for products and services
• Partners with internal departments to investigate and resolve customer issues
• Audits customer orders for completeness and accuracy related to

processes

• Completes all necessary follow-up and administrative tasks required
• Participates in special projects and other duties, as required
• Process orders, quotes and inquiries via email and portal websites from

customers and repsMinimum Requirements:

• Post-secondary education in a technical-related field is strongly preferred
• A minimum one or two (1-2) years of customer service experience in an office or

call-center environment

• Excellent interpersonal skills – must have the ability to communicate with

diplomacy and interact with customers in a professional and positive manner

• Highly attentive to detail and fact-finding as to ensure accuracy of reporting

Extremely well organized and resourceful with the ability to prioritize urgent
tasks

• Ability to interpret customers issues to produce quick, effective results
• Resolves customer queries with a sense of urgency using a collaborative and

customer-focused approach

• Intermediate skill level in Microsoft Word, Excel, and Outlook
• Ability to work independently with minimal supervision
• Possesses a positive, team player attitude
• Hands-on experience with SAP is considered an asset
• Required to work varying shifts including evenings and statutory holidays when

requested. Hours may be modified to reflect the changing demands of the
businessThank you,

Expected salary

Location

Mississauga, ON

Job date

Fri, 21 Mar 2025 02:08:16 GMT

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