Manager Learning Planning & Program Performance, Canadian Commercial Banking

Requisition ID: 239846

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager Learning Planning & Program Performance, Strategy, Performance and Client Value / Canadian Commercial Banking

Purpose

As a member of the Learning team, contributes to the overall success of the Commercial Strategy, Performance and Client Value team in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives.

The Manager will demonstrate strong project management disciplines when acting as project lead on multiple training and learning initiatives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities:

Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Leads and/or supports the implementation, evolution and sustainment of learning initiatives and programs across Canadian Commercial Banking by:

• Leading and/or supports work effort of the Learning team to ensure deliverables are met
• Working closely with subject matter experts, key partners and leaders to identify needs and recommend solutions to address learning and sales experience gaps
• Supporting the sustainment of business initiatives to ensure consistent adoption by monitoring the integration of the content among all onboarding programs, change initiatives and advising stakeholders to ensure content is engaging, accurate and aligned

Contributes to the creation and implementation of new Learning and Training initiatives/programs in collaboration with key partners by:

• Proactively looking for opportunities to update existing collateral, tools and resources to ensure they remain up to date
• Creating and maintaining approved training collateral based on in-depth needs analysis
• Collaborating with key partners to coordinate and ensure alignment of key messages and maintenance of learning assets
• Creating communication collateral to support assigned learning initiatives and leveraging expertise with the Communications team for copywriting, editing and feedback.

Execute strong project management principles by:

• Creating, maintaining and ensuring the timely execution of project plans that identify key deliverables, milestones, owners, timelines, interdependencies, etc.
• Acting as the project management liaison between business partners, stakeholders, approvers and project sponsors
• Identifying potential challenges/issues that could delay the delivery of initiatives and formulating alternatives to mitigate these challenges/issues; and escalating when necessary.
• Hosting project discovery calls, kick offs, status updates, content discovery calls and project closure calls
• Engaging key stakeholders and ensuring they are kept abreast of project progress and any potential issues that could delay the delivery of the initiative.

Manage the creation and ongoing measurement, evaluation, metrics and reporting of assigned initiatives by:

• Compiling feedback, reviewing, analyzing and recommending ways to continuously improve current programs and initiatives; or recommending new initiatives.
• Developing dashboard reporting to manage the evaluation of key programs and keep Manager and leaders informed

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships:

Primary Manager: Senior Manager Learning Planning & Program Performance

Direct Reports: None

Dimensions:

• Small to Medium initiatives which may span multiple Canadian Commercial Banking Business Lines and functional areas
• Collaborates with multiple partners and stakeholders on initiatives
• Demonstrates a high level of urgency and proactivity
• Extremely well organized and communicative

Education / Experience / Other Information:

• Post Secondary Education: University degree
• 2 – 3 years of experience managing small to medium size projects – Learning focused Projects an asset
• Strong understanding of adult learning strategies and delivery mechanisms
• Strong relationship building skills & communication skills, both verbal and written
• French language an asset
• PMP Certification a strong asset

Working Conditions:

• Work in a standard office-based environment – Toronto; non-standard hours are a common occurrence.
• Fast paced work environment with competing priorities

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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