Academy Manager – EZRA

Description

Position at Ezra

Job Role: Academy Manager – EZRA

Location: Toronto, Canada – Hybrid 3 days per week

Who we are:

We believe everyone can be better with a coach… and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

The Role:

The EZRA Academy Manager is responsible for ensuring the successful operation and completion of EZRA Academy projects and events. The ideal candidate will ensure coaches, participants, and our internal teams have a seamless experience from the initial registration through delivery. They will work closely with the Director, Coaching Center of Excellence and Manager of New Propositions to innovate in how EZRA Academy is delivered while supporting our internal coaches and faculty with their developmental and ICF credentialing needs.

This is a self-starter role that requires the ability to execute in a fast-paced, ever-changing environment. The ideal candidate will have a collaborative approach and will be able to handle a wide range of responsibilities. This person excels in prioritization and managing shifting business needs with a positive outlook. They are intensely organized, have worked extensively with various systems, and are passionate about delivering with excellence. Previous experience working with freelancers is strongly preferred.

What you’ll do:

• Oversee the end-to-end delivery of EZRA Academy programs, including open enrollment, internal cohorts, and faculty-led sessions.
• Manage reporting, systems updates, and quality metrics for all Academy activities, ensuring timely escalation of issues and continuous process improvement.
• Produce and present client-facing materials such as reports, presentations, and promotional flyers to support program engagement and updates.
• Coordinate ICF verification processes, coach log tracking, certificate issuance, and internal Train-the-Trainer (TTT) sessions.
• Build and maintain a strong faculty community, proactively managing relationships and coordinating freelance or contract project managers as needed.
• Collaborate closely with Sales and the CoE team to align on program updates, upcoming events, and client needs.

About You

• 3–5 years of relevant experience with strong project management, organizational, and time management skills.
• Strategic thinker with the ability to align campaigns to broader employee engagement and transformation goals.
• Confident relationship-builder across all levels, with the ability to hold others accountable and influence outcomes when needed.
• Proactive self-starter who takes initiative, solves problems independently, and follows through to completion.
• Communicates effectively with clarity and respect, fostering collaboration and a positive, solutions-focused approach in team and stakeholder interactions.
• Technically proficient with strong IT skills and a desire to understand the broader LHH/EZRA business landscape.

Life at EZRA:

• Your Own World-Class Coach to help you grow personally and professionally.
• Coaching for Friends and Family because coaching is a gift worth passing on.
• Charity Days to support causes close to your heart – because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits – Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

#LI-Hybrid

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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