Account Executive, Public Payor Services – Express Scripts Canada in Mississauga, Ontario

The Account Executive develops and manages the relationship with prospective and existing public sector clients. This position is the owner of client renewal plans, development of long-term account strategy and the lead in meeting client immediate needs. The Account Executive is responsible for client retention as well as supporting expansion opportunities, and incorporating them into the annual strategic plan. The Account Executive is in charge of achieving corporate strategic goals relative to client base and overall customer satisfaction.

The Account Executive has overall accountability for core service delivery for clients, working cross-functionally with all ESC business areas in order to meet and/or exceed corporate strategic goals and client expectations.

ESSENTIAL FUNCTIONS:

• Identify leads, manage and strengthen client relationships and ensure satisfaction levels are met. Responsible for client renewals and for meeting client retention targets.

• Accountable for supporting the development of a client-specific strategic plan, and ongoing monitoring of the plan with adjustments made as necessary. Responsible for the delivery of annual review of plan performance with the client.

• Interface directly with public sector clients and groups on an on-going basis. Serves as the face of Express Scripts Canada, maintaining and strengthening relationships with the clients through ongoing communication to support retention and growth.

• Serve as account strategist both internally and externally and identifies opportunities to maximize revenue growth.

• Work in collaboration with cross functional teams, to address client strategic objectives and resolve escalated service issues.

• Special projects and task forces as required.

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience

• 10+ years relevant experience or Master’s degree with 8+ years relevant experience

• Knowledge of Pharmacy Benefits Management or Group Insurance industry preferred

• Strong project management skills

• Proven ability to excel at strategic thinking and planning

• Proven customer service skills and focus

• Proven ability to work as a team player

• Superior interpersonal communications, collaboration, relationship-building and negotiation/influence skills, including excellent oral and written communications skills in English. Fluency in French would represent a strong asset

• Strong PC skills including Microsoft Word, Excel, and PowerPoint

• Working knowledge of financials

• Ability to travel between 10%-15% of the time to meet goals.

NOTE: Internal Candidates should apply before March 11, 2025.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.