Randstad
Job title:
Account Resolution Specialist – Mississauga 53838
Company
Randstad
Job description
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have excellent communication and interpersonal skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: Mississauga, ON (Hybrid) (2-3 days/week)
Salary: $25/Hour
Global opportunities for professional growth and developmentAdvantages
Hybrid Setting
Possibility of Extension & Conversion
Opportunity to gain valuable experience in the banking sectorResponsibilities
- Provide inbound and/or outbound support to customers in a non-face to face environment.
- Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
- Navigate multiple screens and systems to locate and update customer information during customer calls.
- Use effective relationship skills when communicating with partners/colleagues/customers
Account Review & Maintenance Activities:
- Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the appropriate next step, based on outlined procedures.
- Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all interactions with customers.
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions.
- Adhere to company policies, procedures, and standards to ensure compliance in all customer interactions.
Qualifications
- Proficiency and expertise with Microsoft Office (Word, Excel, and PowerPoint) and customer relationship management tools.
- Previous experience in a customer service or contact center role is preferred.
- Excellent interpersonal and communication skills, both written and verbal.
- Comfortable making and receiving outbound and inbound calls and engaging with customers in a professional and confident manner.
- Strong organizational skills, with the ability to work in a fast-paced environment.
- Ability to work with ambiguity to breakdown and solve business problems.
Must have :
Customer service
MS office suiteNice to have :
Banking Experience
Additional Language Capabilities – Mandarin / Punjabi / Hindi / CantoneseSummary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Expected salary
$25 per hour
Location
Mississauga, ON
Job date
Thu, 13 Feb 2025 06:07:15 GMT
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