Advisor, Knowledge Services in Ottawa, Ontario

Advisor, Knowledge Services – 00053R

Posting Date: Mar 13, 2025, 11:17:26 AM

Primary Location: Ontario-Ottawa

Job Type: Permanent

Schedule: Full-time

Description

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Overview

As EDC aims to be the leader in helping all Canadian companies go, grow and succeed internationally, and has launched an ambitious agenda to be more relevant to more Canadian businesses. The Export Help is part of EDC’s Small Business and Partnership group and is responsible for addressing a wider spectrum of Canadian companies’ needs as they strive to grow their businesses beyond Canada. We do so by providing Canadian companies with tailored answers, resources and referrals so they can move forward more confidently in their export journey.

Reporting to the Director of Knowledge Business, the group is seeking an Export Advisor. The Advisor will be responsible for responding to inquiries related to international regulations, sales and marketing, customs and compliance, market intelligence and risk mitigation. In this capacity, the Export Help Advisor will be required to find answers to customer problems and add value by leveraging EDC’s internal experts and content as well as accessing resources from the export services ecosystem across Canada and internationally. The Advisor contribute to building and maintaining our Export Help Hub database of knowledge and expertise in the field of international trade. This role is market-facing in that the execution of the assigned initiatives requires the incumbent to interact with internal and external parties, including customers and key relationships, in a team-based but independent manner with limited supervision on a day-to-day basis.

The ideal candidate will be an energetic, entrepreneurial and hands-on professional interested in and capable of helping Canadian companies succeed. You are client service obsessed, curious and highly adaptable, comfortable taking intelligent risks in a fast paced and dynamic environment. You are also excited about using your expertise to contribute to our digital product development projects that will empower other teams at EDC and its customers with knowledge, connections and expertise.

Discipline Summary

• Meets service level agreement targets by furnishing responses to export inquiries

• Promotes and drives awareness of advisory offering through blogging, and other awareness raising activities

• Identifies opportunities for companies to benefit from EDC’s portfolio of products and services and provides internal referrals accordingly

• Develops, follows and creates Team best practices with respect to fielding and closing incoming inquiries

• Leverage understanding of the needs of Canadian micro and small companies to identify gaps and opportunities for knowledge product solutions

• Maintains the knowledge management system and trade knowledge database

Key Responsibilities

• Consistently and independently fields Export Help Hub requests by providing relevant information, while improving customer value and highlighting EDC’s value proposition

• Displays strong business expertise by providing accurate and relevant trade information to companies, responding to client requests directly

• Using a limited amount of information from inquiring companies, gain an understanding of the context of the export enquiry to assess client’s information needs

• Enters company, contacts, inquiries, leads in the EDC’s CRM database and route sales-ready leads to most relevant sales teams at EDC

• Builds and maintains network of external contacts and works closely with customer facing roles to raise awareness of EDC’s trade expertise in assigned region

• Manages, prioritizes and responds to inbound trade-related inquiries on a prescribed SLA (via various marketing and sales channels including phone, email, web, chat, social media-based channels, events and on occasion face-to-face) received from prospective clients

Screening Criteria

• Undergraduate Degree in International Business, Business Administration, Finance, Commerce or other relevant discipline

• Minimum of 2 years (Senior Associate) or a minimum of 5 years (Advisor) of international business experience (either directly or in an advisory services)

• Knowledge of the export ecosystem including resources and service providers (government and private sector) that are available to assist companies with export related challenges

• Must be comfortable with handling inbound enquiries over the web, social media and chat forums on a daily basis

• Bilingual (English and French)

Assets

• Consulting or counseling experience with small and medium sized businesses

• Technical experience in the following industry verticals: supply chain management, shipping, customs clearance, document management, international business development, international sales and marketing, international strategy development and e-commerce

• Prior experience as a trade commissioner/officer

• Certified International Trade Professional (CITP) Designation

Compensation Details:

• Knowledge Serv. (Prod Mgmt) 17: Salaries typically range from $83,037 to $110,717 annually, based on qualifications and experiences, plus a performance-based incentive.

Location

• Export Development Canada is a hybrid work environment.

• This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Montreal or Toronto.

• Relocation assistance is available for eligible candidates.

EDC’s Commitment to Employment Equity

EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI community. If selected for an interview, please advise us if you need any special accommodation.

How to apply

Only candidates selected for an interview will be contacted. : Application deadline : Mar 28, 2025, 11:59:00 PM Candidates must meet the requisite government security screening requirements. :

Req ID: 00053R