Assistant, Guest Services

Job title:

Assistant, Guest Services

Company

CNIB Foundation

Job description

Job Description:Assistant, Guest ServicesFull-Time, ContractMactier, OntarioReports to: Coordinator, Camp Office & RegistrationDirect Reports: NoSalary: $17.20 / hourJoin us in our mission to change what it is to be blind in Canada.Laughter, fun, empowering activities – essential ingredients for the perfect camp experience. Do you want to be part of the fantastic team that helps make it all possible?Founded in 1918, CNIB is one of Canada’s oldest charities. For more than 60 years, CNIB Lake Joe has been providing exciting, safe, and accessible camp experiences for Canadians with sight loss. CNIB Lake Joe is looking for an Assistant, Guest Servicesto help us bring the magic of summer camp to life for ‘kids of all ages’ with sight loss, and their families!Your Impact at CNIB

• Act as a point of contact for guests at Reception in the Welcome Centre.
• Oversee the arrivals and departures process for guests, which includes tracking room keys, printing out of cabin/rooming lists, updating and maintaining emergency lists, and managing the phone on arrival and departure days to ensure prompt communication.
• Assist guests in other areas of the camp, which include dining room duties (i.e., setting tables, serving meals, clearing plates, taking on the role of a Meal Lead, etc.).
• Aid in handling guest enquiries and feedback. Resolve issues when possible. Document information for tracking purposes and pass along pressing information immediately to the Camp Office & Registration Coordinator.
• Support guests with application process; provide information about programs, complete registrations over the phone with guests.
• Perform general office duties: data entry, filing, photocopying, etc.

Requirements:Who you are:Education and Certifications

• Enrolled in a recognized Business Certificate Program, or equivalent job-related experience.
• Current (within 6 months of start date) Vulnerable Sector Police Record Check.
• Current Standard First Aid and CPR-C.

Experience and Qualifications

• Strong interpersonal skills, including patience and communication.
• Proficient user of Microsoft Office and Office 365 including word processing and experience working in a database environment including queries.
• Administrative and operational experience an asset.
• Experience working in an office setting is an asset.
• Experience using a POS (point of sale system), an asset.
• Experience using SQUARE tools, an asset.
• Knowledge of CampBrain software, an asset.
• Excellent customer service skills and the ability to multitask.
• Planning, organization and time management skills.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Work Environment

• Respects the importance of confidential information while effectively functioning as a team member or working independently.
• This position may require the ability to work occasional overtime/flex time.
• This position may have to deal with difficult situations or people.
• Ability to work flexible hours in a dynamic and busy environment, with frequent interruptions.
• Must reside at CNIB Lake Joe during operational season and be willing to share accommodations with other staff member.

Benefits:Be Part of Our MissionIf this sounds like the role for you, please visit our website to submit an application.Closing date: February 28, 2025Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.Working Together for ChangeOur diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.Learn more about our mission .

Expected salary

$17.2 per hour

Location

MacTier, ON

Job date

Sat, 14 Dec 2024 05:20:55 GMT

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