Automation Controls Service Technician

Job Description

What You’ll Be Doing

Field Services and Technical Support

• Perform all work safely and efficiently, following company Health and Safety policies and applicable standards.
• Troubleshoot and repair control and electrical systems at customer sites, ensuring proper operation and minimal downtime.
• Identify, report, and resolve abnormal equipment conditions promptly.
• Execute field service activities according to project schedules, scope, and customer requirements.
• Prepare and submit detailed service and follow-up reports to ensure complete resolution of customer issues.
• Provide remote technical assistance and participate in a rotational on-call schedule.
• Work both independently and collaboratively in multi-disciplinary project environments.
• Deliver technical training to customer operations and maintenance personnel as required.
• Recommend tools, equipment, or system improvements to optimize customer operations.

Controls and Automation Development

• Design, develop, and program control systems based on customer requirements, company standards, and project specifications.
• Commission, install, and validate automated equipment at customer facilities.
• Collaborate with internal design and engineering teams to ensure successful system integration and functionality.
• Work with Samuel Automation Controls department on machines in facility as required.
• Utilize programming standards of the Samuel Automation Controls department.
• Document program changes, configurations, and updates for traceability and future support.

AMR Support and Integration

• Commission and integrate Autonomous Mobile Robot (AMR) systems across North America, including on-site deployment and interface with other automated systems.
• Modify AMR maps and logic using third-party systems and PLC programming.
• Optimize system performance through analysis, simulation, and testing.
• Document lessons and collaborate with the AMR System Integration team to enhance tools, processes, and solutions.

You’ll Be Great At

• Resolving complex automation, electrical, and control system issues.
• Interpreting and analyzing electrical schematics and mechanical drawings.
• Communicating effectively with both customers and internal technical teams.
• Managing multiple service assignments and priorities with professionalism and precision.
• Applying strong knowledge of pneumatics, hydraulics, and electrical control systems.
• Delivering high-quality customer service and following through to ensure complete satisfaction.

Level of Autonomy and Authority

• Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
• May guide and monitor the work of other staff working on a project basis
• Provides input and makes recommendations to management in areas of improvement

Key Requirements

• College or university degree in Engineering or a related discipline.
• 3–5 years of progressive, hands-on experience in automation and controls environments.
• Strong understanding of PLC programming and integration (Allen-Bradley, Siemens, Beckhoff, Omron, etc.).
• Experience in troubleshooting and repairing electro-mechanical systems and subsystems.
• Proficiency in controls design, commissioning, and service for custom automated machinery.
• Excellent written and verbal communication skills with strong customer focus.
• Valid passport and driver’s license, with availability to travel locally and internationally.
• Availability to participate in on-call or emergency support rotations.

The expected compensation range for this position is $31.96-$43.95. This range includes base pay and target variable pay. Actual compensation will depend on factors such as geographic location, skills, education, and experience. We also consider internal equity to ensure fair and consistent pay practices. This range reflects the expected full compensation range for the role; most offers will fall within the range and not at the maximum in order to allow for future growth

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About Us

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

This job posting is for an existing vacancy within the organization

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

• Job Identification 224976
• Job Category Engineering
• Posting Date 11/26/2025, 04:11 PM
• Job Schedule Full time
• Job Shift Day
• Locations 815 Bridge Street West, Waterloo, ON, N2V 2M7, CA

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