Beverage & Concessions Manager

Job title:

Beverage & Concessions Manager

Company

Job description

Beverage & Concessions ManagerTO LiveToronto, CanadaTO Live has an exciting full-time opportunity in its Patron & Events Services Department in the role of Beverage & Concessions Manager.Working closely with the Senior Manager of Food & Beverage, the Beverage & Concessions Manager oversees all beverage and concession operations at TO Live’s three venues. This role focuses on increasing revenue through smart sales strategies, creative menu planning, and smooth service. It requires experience in busy, event-driven settings, strong leadership skills, and a commitment to great guest service and efficient operations.KEY ACTIVITIES AND RESPONSIBILITIESBeverage & Concession Operations

• Oversee day-to-day operations of beverage and concession services during performances, private rentals, and corporate events with a sharp focus on operational excellence that supports top-line sales goals.
• Implement SOPs to ensure efficient service flow, consistent product quality, and alignment with guest expectations.
• Ensure compliance with all health, safety, alcohol service, and licensing regulations.
• Collaborate with Event Management to align offerings with event demographics and rider requirements.
• Monitor product quality, customer feedback, and operational performance to identify and implement improvements.
• Manage all aspects of cash handling and reporting, including end-of-day reconciliations, auditing of post-event sales, and generation of financial summaries to ensure accuracy, accountability, and alignment with Finance protocols.

Sales Strategy & Menu Development

• Develop and execute comprehensive beverage and concession sales strategy to maximize revenue across all event types and venues.
• Design high-impact menus featuring trend-driven alcoholic and non-alcoholic options, tailored to audience demographics, seasonal opportunities and client feedback.
• Create and execute targeted promotions, upselling programs, and guest engagement tactics that directly support revenue growth.
• Monitor sales trends and KPIs, identifying underperforming items and launching corrective strategies to drive volume and profitability.
• Track and analyze per capita spending by event type and audience profile; develop pricing, packaging, and promotional strategies to increase spend per guest.

Inventory & Procurement Management

• Oversee inventory control, including regular audits, cycle counts, reconciliation, and timely updates in inventory software.
• Investigate variances and authorize necessary inventory adjustments.
• Execute cost-effective ordering for all beverage and concession areas in collaboration with the Events Team.
• Ensure procurement adheres to internal policies, food safety standards, and third-party contractual obligations.
• Maintain strong vendor relationships to support quality control, timely delivery, and cost efficiency.

Team Leadership & Development

• Lead, train, and supervise front-line concession and beverage staff, including supervisors and porters.
• Foster a high-performing, sales-driven team culture through coaching, incentive programs, and regular performance evaluations.
• Promote professionalism, teamwork, and high-quality service delivery at all levels.
• Support a positive and respectful workplace, ensuring alignment with organizational values and service standards.

Other

• Any and all other duties assigned by the Director of Patron and Event Services or their designate
• Serve as an active member of the Patron and Event Services Management Team, supporting departmental objectives and fulfilling on-the-floor managerial duties during events as required.

JOB SPECIFICATIONS

• Smart Serve Certified (required)
• 5+ years of experience in food & beverage operations, including 2+ years in a supervisory or management role
• Experience in live entertainment, cultural venues, or high-volume hospitality is an asset
• Proven success in driving sales through promotions, upselling, and smart menu planning
• Strong leadership skills with experience building and managing high-performing, guest-focused teams
• Solid knowledge of liquor laws and licensing regulations
• Excellent organizational and multitasking abilities in a fast-paced, guest-facing environment
• Strong communication skills and a collaborative working style
• Comfortable using Microsoft Office and familiar with POS, inventory, and event management systems

WORKING CONDITIONS

• Ability to move quickly for entire shift.
• Must be familiar with working in a union environment and aware of the working conditions in the Collective Bargaining agreement.
• Variable hours of work depending on performance and event schedules
• Travel between TO Live venues as required.

THE ORGANIZATION:TO Live is one of Canada’s largest multi arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.HOW TO APPLY:Interested applicants should apply through our TO Live careers website at:No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.Date Posted: June 20, 2025Application Deadline: July 03, 2025Start Date: As soon as possible

Expected salary

Location

Toronto, ON

Job date

Sun, 22 Jun 2025 00:50:07 GMT

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