Randstad
Job title:
Bilingual Claims Agent
Company
Randstad
Job description
Are you seeking a role where you can apply your customer service expertise while also developing new skills?Do you thrive on interacting with a variety of people each day and helping them resolve their issues?If you have experience in a call center or other high-volume customer service environment, we have the perfect role for you!We are currently hiring Bilingual Claims Agents to join our team in Ottawa, just west of downtown. In this role, you’ll deliver exceptional service to customers over the phone and via email, ensuring their claims are handled efficiently and professionally.Start Date: April 22nd, 2025Advantages
-$22/hour
-Monday-Friday work week , weekends off!
-Must be available during operational hours (8am-8pm)
-Accessible by public transit
-Team oriented environment
-Work for a reputable company
-Opportunity to work on inter-departmental projects
-Get to help people every day with important projectsResponsibilities
-inbound & outbound calls in a tactful and professional manner
-Assist clients with their submitted claims
-Process and verify claims, following the guidelines/procedures
-Expedite emergency claims and situations whenever prudent
-Math will be required
-Assist other departments as necessary to ensure a great customer experienceQualifications
-Bilingualism in French and English (Mandatory)
-Must have previous customer service experience (call center strongly preferred)
-Completion of post-secondary education or equivalent work experience
-Knowledge of real estate, mortgages, legal, or banking would be an asset
-Experience processing claims would be strongly preferred
-High attention to detail and ability to maintain professionalism under pressure
-Must be eligible to obtain a government security clearanceSummary
Please apply to this exciting opportunity by choosing one of the following options:1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: Bilingual Claims Agent, OttawaOnly those selected for interviews will be contacted.Thank you for your interest in this position!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Expected salary
$22 per hour
Location
Ottawa, ON
Job date
Tue, 08 Apr 2025 23:28:56 GMT
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