Bilingual Customer Service Coordinator

Job title:

Bilingual Customer Service Coordinator

Company

Randstad

Job description

Are you a natural planner with exceptional organizational skills?
Have you honed your expertise in a call center or high-volume customer service environment?
Ready to step into a role that offers both growth and opportunity?If this sounds like you, we have the perfect opportunity!We’re hiring Bilingual Customer Service Coordinators to join our team in the heart of Ottawa, just west of downtown. In this role, you’ll deliver top-notch customer service over the phone and via email, making a difference with every interaction.Please note that you must be in Ottawa or Gatineau to be eligible for this role!Target Start Date: January 2025Don’t miss out-this could be the role you’ve been waiting for!Advantages

• $22 / hour
• Monday-Friday work week, Weekends off!
• Must be available during hours of work between 8am-8pm
• Accessible by public transit (parking not available)
• Great location close to restaurants and café’s
• Team oriented environment

Responsibilities

• Provide relocation policy advice to customers through scheduled planning sessions
• Take and make calls in a tactful manner – hold 30 mins planning session calls
• Assist clients with solving complex problems
• Review files and make suggestions for future claims or projects
• Record detailed notes for each planning session in profiles for future review
• Effectively manage your time while working in a fast-paced environment

Qualifications

• Bilingual French and English is mandatory
• Must have customer service experience (preferably in a call centre environment)
• Background in relocation services is considered an asset
• High attention to detail and ability to maintain professionalism under pressure
• Love problem solving
• Good interpersonal and communication skills
• Strong organizational skills
• Must be able to obtain a government security clearance (reliability)

Summary
Please apply to this exciting opportunity by choosing one of the following options:1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: Bilingual Customer Service Representative, OttawaOnly those selected for interviews will be contacted.Thank you for your interest in this position!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$22 per hour

Location

Ottawa, ON

Job date

Thu, 21 Nov 2024 07:40:38 GMT

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