Bilingual Customer Service Professional II

Job title:

Bilingual Customer Service Professional II

Company

Robertson & Company

Job description

Our client is a top insurance institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, insurance, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our client.Contract Dates: 6 months with potential to convert
Pay Rate: $25 per hour
Business Hours: Monday to Friday (Hybrid)Typical Day in Role
As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients’ needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. Candidates must have excellent interpersonal, customer service, and communication skills.
– Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients’ needs by promptly providing accurate responses to those inquiring about the available products and services.
– Inbound Call Center – about 50 calls per dayCandidate Requirements/Must Have Skills:
1) Bilingual – fully bilingual in French and English (read/write/speak in French/English)
2) 2-4 years of Customer Service-related experience, previous customer service experience in an information center, retail environment, or service sector.
3) Tech Savvy – experience with Microsoft Suite (Teams, Outlook, etc.)Soft Skills

• Problem solving skills
• You excel in a fast-paced and ever-changing environment, staying calm and professional.
• You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.
• You have technical abilities as well as exceptional research skills, and meticulousness is always your priority. You can learn and use various administrative systems simultaneously.

Nice-To-Have Skills:
1. Experience with SalesForce
2. Background in Group Benefits
3. Previous experience in a contact center, insurance or group benefitsEducation:

• High School Diploma
• No other schooling required, but University or College degree considered an asset

Additional requirements:
-You enjoy finding solutions and have skills in problem-solving and decision-making.
– You have no doubt about your ability to quickly learn and apply new knowledge.
– You wish to contribute to a stimulating and positive work environment that promotes diversity. You want to be part of a highly performing team whose members support each other.
– You know how to achieve key performance indicators and take responsibility for them.
– You must connect your computer to the modem using an Ethernet cable. Your workspace must be safe, private, and free from distractions. Additionally, it must ensure the protection of clients’ confidential information.
– You will follow a rotating work schedule, changing from week to week, to accommodate clients from different time zones (the rotating shifts start during business hours, from 8 AM to 8 PM [EST], Monday to Friday). Clients of the Customer Service Center are spread across the Canadian territory. Some flexibility is required as clients’ needs evolve.****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary

$25 per hour

Location

Halifax, NS

Job date

Wed, 13 Nov 2024 05:47:03 GMT

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