Title: Bilingual Customer Service RepresentativeLocation: Westmount Square, Montreal QCHours: Monday – Friday, 9:00 AM – 5 PMPay: $22 per hourJob ResponsibilitiesPrimary Responsibilities:
Communicate with internal and external clients through various channels
Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients, answering client’s inquiries, taking and following up on title insurance orders and effectively handling client concerns
Identify and assess client needs to achieve satisfaction
Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner
Other duties as required or assigned
Qualifications
Proven customer service experience
Must be fully bilingual (written and verbal) in French and English
Strong phone contact handling skills and active listening
Highly professional with a customer service focus
Strong analytical skills and the ability to problem-solve with minimal direction
Strong written and oral communication skills
Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines
Real estate experience in a law firm and/or title insurance environment
Knowledge and understanding of both commercial and residential real estate practices
Flexible, team player that works well under pressure with minimal supervision, to meet tight deadlines
Strong computer skills including thorough knowledge of Microsoft Office, Teraview, Conveyancer, econveyance
Must be available to work varied shifts including evenings.
Willing to work overtime when required.
Expected salary
Location
Montreal, QC
Job date
Sat, 09 Aug 2025 07:59:24 GMT
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