Bilingual Customer Service Representative

Job title:

Bilingual Customer Service Representative

Company

Randstad

Job description

Do you want to grow your customer service expertise while making a real impact every day? Are you passionate about helping people navigate important transitions – like moving – and excited to work with a company connected to public service?If this sounds like you, we’ve got the perfect opportunity!We’re hiring Bilingual Contact Centre Agents to join a dynamic team in a vibrant office just west of downtown Ottawa. In this role, you’ll deliver exceptional customer service by phone and email, helping clients with care, empathy, and professionalism.Join a workplace where your contributions matter – and where you’ll love coming to work every day!Start Date: June 2nd, 2025Advantages

• $20.50 / hour
• Monday-Friday work week
• Hours of work between 8am-8pm
• Accessible by public transit (only paid parking available)
• Team oriented environment
• Great location by restaurants and café’s
• Possibility of permanency
• Opportunity for growth and development

Responsibilities

• Receive calls, emails, chats and video calls
• First point of contact for clients in stressful situations
• Provide sound advice and suggestions based on policies
• Effectively handle customer inquiries and issues
• Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision

Qualifications

• Bilingual French and English is mandatory
• Some call center experience
• Familiar with CRM systems
• Strong phone and verbal communication skills
• Customer focused
• Ability to multitask, set priorities and manage time effectively
• Must be eligible to obtain a government security clearance (reliability)

Summary
Please apply to this exciting opportunity by choosing one of the following options:1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: Bilingual Customer Service Representative, OttawaOnly those selected for interviews will be contacted.Thank you for your interest in this position!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$20.5 per hour

Location

Ottawa, ON

Job date

Wed, 07 May 2025 01:41:30 GMT

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