Bilingual Customer Service Representative

Job title:

Bilingual Customer Service Representative

Company

Randstad

Job description

Looking for a stable and rewarding job in Ottawa where you can make a real difference every day? This position places you at the heart of customer service, acting as the first point of contact for Canadian Armed Forces members, providing high-quality support related to their relocation programs. Assist them with professionalism and empathy throughout their journey.Hourly Rate: $20.50/hour
Schedule: Monday to Friday, between 8:00 AM and 4:00 PM (with the possibility of working until 8:00 PM as needed).Paid Training: 3 weeks (8:00 AM to 4:00 PM)
Contract Type: Full-time, temporary with the possibility of permanent transition.Location: West downtown Ottawa, easily accessible by public transit (paid parking available).Advantages
Why you will love this job:Regular weekday hours, ideal for a work-life balance.100% in-person position – perfect for those who enjoy direct interactions in a structured environment.Central location well-served by public transportation.No sales or solicitation, just delivering high-quality service to Canadian Armed Forces members.A collaborative and supportive atmosphere with complete training provided from day one.Opportunity for career growth and a potential transition to a permanent position.Responsibilities
What you’ll do on a daily basis:Respond to client inquiries via phone, email, chat, and video calls.Provide clear explanations about relocation policies.Resolve issues with empathy, ensuring client satisfaction.Update client profiles with relevant information, documents, and files.Qualifications
What we’re looking for:Bilingualism in French and English (both written and spoken) – essential for effectively assisting our clients.At least 1 year of call center experience OR strong customer service experience (retail, hospitality, etc.) and administrative skills.Attention to detail, professionalism, and the ability to perform under pressure or in complex situations.Eligibility for government security clearance: Must have lived in Canada for at least 5 years.Comfortable with Microsoft Office Suite and able to navigate between various platforms efficiently.Summary
How to Apply?
It’s easy! Send your resume to nirzaree.pandya@randstad.ca or apply directly on www.randstad.ca.Bilingual Customer Service Representative
Location: West Downtown OttawaRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$20 – 22 per hour

Location

Ottawa, ON

Job date

Wed, 25 Jun 2025 06:35:46 GMT

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