Bilingual Customer Service Representative

Job title:

Bilingual Customer Service Representative

Company

Randstad

Job description

Are you looking for your next career opportunity? Looking to expand your customer service skills? Want to make a difference on a day to day basis? Do you have an interest in helping people move, and in working in a government-adjacent company?If yes, this might be just the job for you!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Start Date: February 10th 2025Advantages

• $20.50 / hour
• Monday-Friday work week
• Hours of work between 8am-8pm
• Accessible by public transit (only paid parking available)
• Team oriented environment
• Great location by restaurants and café’s
• Possibility of permanency
• Opportunity for growth and development

Responsibilities

• Receive calls, emails, chats and video calls
• First point of contact for clients in stressful situations
• Provide sound advice and suggestions based on policies
• Effectively handle customer inquiries and issues
• Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision

Qualifications

• Bilingual French and English is mandatory
• Some call center experience
• Familiar with CRM systems
• Strong phone and verbal communication skills
• Customer focused
• Ability to multitask, set priorities and manage time effectively
• Must be eligible to obtain a government security clearance (reliability)

Summary
Please apply to this exciting opportunity by choosing one of the following options:1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: Bilingual Customer Service Representative, OttawaOnly those selected for interviews will be contacted.Thank you for your interest in this position!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$20.5 per hour

Location

Ottawa, ON

Job date

Thu, 30 Jan 2025 04:26:35 GMT

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