Bilingual Customer Service Representative – Hybrid

Job title:

Bilingual Customer Service Representative – Hybrid

Company

Randstad

Job description

Do you have a knack for making every customer feel truly special?As a bilingual customer service representative, you’ll be at the forefront of delivering exceptional experiences to style-conscious women, particularly during the vibrant holiday season.If you’re passionate about supporting others and excited to be part of a brand that champions and empowers women’s confidence, then this role is perfect for you!Position: Customer Service Representative
Contract: 4 months
Salary: $21/hour
Schedule: Monday to Friday from 9 a.m. to 6:15 p.m., Saturday and Sunday from 9 a.m. to 5 p.m.Advantages
– Hybrid work model
– Modern workspace with an on-site cafeteria and restaurant
– Office located in Montreal, easily accessible via public transit (Sauvé metro station)
– 37.5 hours per week
– Opportunity for permanent employment
– Paid 4-week training with a fixed Monday-to-Friday schedule
– Dynamic and engaging work environmentResponsibilities
– Responding to customer inquiries via phone, email, and chat.
– Providing accurate information about promotions, products, services, and policies
– Assisting customers in placing orders, tracking shipments, and processing returns or exchanges.
– Resolving customer complaints and issues in a timely and professional manner.Qualifications
– Must be Bilingual ( FRENCH and ENGLISH)
– Must have Call Center Experience
– E-commerce Experience
– Experience in Chat is an asset
– Be tech savvy ( Computer knowledge and MS Office 365 )
– Be available from Monday-Sunday
– Must have your own Smartphone and working Laptop/PCSummary
Please apply to this exciting opportunity by choosing one of the following options:1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to thibault.sanz@randstad.ca and derick.mushiranzigo@randstad.ca and add subject: Bilingual Customer Service RepresentativeOnly those selected for interviews will be contacted.
We look forward to getting to know you!If you know someone who might have the skills and interest for the job, please don’t hesitate to contact us too.Thank you for your interest in this position! We look forward to getting to know you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$21 per hour

Location

Montreal, QC

Job date

Sun, 29 Sep 2024 01:19:57 GMT

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