Bilingual French Customer Service Representative

Job title:

Bilingual French Customer Service Representative

Company

Robert Half

Job description

We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations.Responsibilities:

• Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.

• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.

• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.

• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.

• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.

• Maintain and update customer information meticulously to ensure records are always accurate and up to date.

• Share pertinent information with other departments as required to facilitate efficient operations.

• Assist with additional responsibilities and operational tasks as needed.

• Handle confidential customer and company information with utmost integrity and discretion.

• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

• Minimum of 1 year of experience as a Customer Service Representative or in a similar role

• Proficiency in answering inbound calls and handling both inbound and outbound calls

• Exceptional customer service skills and a customer-centric approach

• Experience with data entry tasks and order entry processes

• Capability to manage email correspondence effectively and efficiently

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in preparing and providing quotations

• Excellent communication and interpersonal skills

• Ability to multitask and manage time effectively

• Problem-solving skills with a keen eye for detail

• Patience and understanding while dealing with customers’ queries and complaints

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.Robert HalfRobert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons…

Expected salary

Location

Mississauga, ON

Job date

Sun, 23 Mar 2025 08:36:42 GMT

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