Bilingual Operations Officer

Job title:

Bilingual Operations Officer

Company

Robertson & Company

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.Contract Dates: 12 months with potential to extend or convert
Pay Rate: $26 per hour
Business Hours: Monday to Friday (Hybrid)Job Responsibilities:

• 100% phone call-based work – speaking with internal partners (branch reps), government agencies and merchants
• Processing status updates on files – money-in department – Supporting nationwide both English and French
• Core accountabilities include:

• Passion for and outstanding customer service skills
• Desire to resolve branches concerns using a Can-Do attitude.
• Phenomenal teammate & able to work independently with minimal supervision.
• Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur.
• More of a call center environment
• Internal support team (rarely talk to customers if at all)
• Dealing with any kind of support or banking issues
• Ability to verify

Experience & Qualification Requirements:

• Bilingual (English and French) – read, write, speak
• Excellent communication skills (written & verbal) in both French and English
• Active listening skills are essential
• Excellent attention to detail and accuracy
• Basic Computer Skills (MS Office) and MS Suites – Basic Call Centre Experience /Customer Service experience – 1+ yrs – Phone customer service (phone etiquette)

Personal Attributes:

• Excellent verbal and communication skills
• Excellent organizational and time management skills
• Resourceful, finding information, using tools provided effectively, inquisitive, strong problem-solving skills

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary

$26 per hour

Location

Montreal, QC

Job date

Sat, 09 Nov 2024 04:58:41 GMT

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