BizTech Ops SaaS SME

Job title:

BizTech Ops SaaS SME

Company

ApTask

Job description

About Client:
The client is a global technology solutions provider which offers a broad range of services including IT consulting, supply chain management, and the integration of advanced technology solutions for large organizations. The company partners with top tech firms like Cisco, Dell, and VMware, helping clients innovate through digital transformation, cloud computing, cybersecurity, and data analytics. It is known for its Advanced Technology Center (ATC), where customers can test solutions in a virtual lab environment. With a commitment to diversity, it has been recognized for its culture and innovative approach.Rate Range: $50-$60/HrJob Description:

• 2-3 people with proficient knowledge and hands on experiences with SaaS administration at scale. Able to work independently at triage and resolution of incoming requests of the team.
• Operate 8x5x5, US time zones friendly (LATAM, Canada)
• Self-motivated and quality-driven, work professionally and collaboratively to resolve customer requests with attention to detail.
• Good customer service spirit, confident working on operational tasks, and interacting with non-technical users and 3rd party vendors across a wide variety of applications

Scope:
Enterprise SaaS applications administration and Operations (75%), including but not limited to:

• Google Workspace Administration
• Slack Administration
• Zoom Administration
• Box Administration
• LDAP Administration
• Employee onboard / manual offboard request
• Slack apps
• Google Marketplace
• Slack channel share request
• Work independently on SSO integrations in One Login. (10%)
• Review existing runbooks and identify gaps to improve them (15%)
• Work independently to triage, process, resolve operational requests and take escalations from the Operations vendor team.
• Escalate to Operations Engineer team and Identity Engineering team for advanced support and commitments to request SLAs.

Success Metrics – after 1 month of training and ramp-up:

• Monthly team level
• Request: quality 240 tickets resolved (without escalations or re-opens)
• SSO integration: 12 SSO integrations completed
• Runbooks creation and renewal: 12 runbooks/guides completed

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .Applicant Consent:
By submitting your application, you agree to ApTask’s (www.aptask.com) and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.

Expected salary

Location

Canada

Job date

Tue, 28 Jan 2025 23:58:03 GMT

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