Branch Manager/Customer Service Experience Leader

Job title:

Branch Manager/Customer Service Experience Leader

Company

Executrade

Job description

Job DescriptionBranch Manager/Customer Experience Leader[High Prairie, AB & Falher, AB] | [In-Office] | [Full-Time]About Our ClientOur client is a prominent insurance brokerage firm dedicated to providing comprehensive coverage solutions tailored to individual and business needs. With a strong presence in the Canadian market, they specialize in a wide array of insurance products, including auto, home, and business insurance. Their mission is to deliver exceptional service and personalized insurance solutions, ensuring clients have peace of mind knowing they are well-protected.Key highlights of the organization include:Industry Expertise: Over three decades of experience in the insurance sector, establishing a reputation for reliability and trustworthiness.Client-Centric Approach: A commitment to understanding and addressing the unique needs of each client, fostering long-term relationships.Innovative Solutions: Utilizing the latest technology and industry practices to offer efficient and effective insurance solutions.This role offers the opportunity to lead dynamic teams in High Prairie and Falher, directly impacting customer satisfaction and branch performance. As a key leader, you will drive initiatives that enhance the client experience and contribute to the organization’s continued success.Key ResponsibilitiesAs the Branch Manager/Customer Experience Leader, you will oversee the operations and customer service functions of the High Prairie and Falher branches. Your responsibilities will include:Operational Leadership:

• Manage daily branch activities to ensure efficient operations and achievement of performance targets.
• Implement and monitor compliance with company policies, procedures, and regulatory requirements.

Team Development:

• Lead, mentor, and develop branch staff, fostering a culture of excellence and continuous improvement.
• Conduct regular performance evaluations and provide constructive feedback to team members.

Customer Experience Enhancement:

• Develop and implement strategies to improve customer satisfaction and loyalty.
• Address and resolve escalated customer concerns promptly and effectively.

Business Development:

• Identify opportunities to expand the client base and increase market share within the local communities.
• Collaborate with marketing and sales teams to promote insurance products and services.

Financial Management:

• Oversee branch budgets, monitor financial performance, and implement measures to achieve financial objectives.
• Prepare and present regular reports on branch performance to senior management.

QualificationsTo succeed in this role, candidates should demonstrate the following:Education & Experience:

• A degree in Business Administration, Finance, or a related field is preferred but not mandatory.
• 5-7 years of experience in the insurance industry or a related field, with at least 3 years in a managerial role.

Technical Skills:

• Proficiency in insurance management software and Microsoft Office Suite.
• Familiarity with local market trends and regulatory requirements in the insurance sector.

Key Competencies:

• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills, with a focus on customer service excellence.
• Analytical thinking and problem-solving abilities, with a proactive approach to challenges.

Apply TodayPlease submit your resume directly to Whitney Green via email at whitney.green@executrade.com referencing Job ID: 75174.About UsExecutrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: .

Expected salary

Location

High Prairie, AB – Falher, AB

Job date

Sun, 09 Feb 2025 04:50:20 GMT

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