Business Analyst – Intermediate

Job title:

Business Analyst – Intermediate

Company

Randstad

Job description

Our client is seeking an experienced Business Analyst to join a cross-functional agile team delivering modern digital solutions that are simple, accessible, and user-centered. You will work in a hybrid setup (3 days onsite in Toronto, 2 days remote) for a contract of 9 months based in Toronto, collaborating with product owners, UX designers, developers, and solution delivery vendors to define and evolve web experiences aligned with user needs and accessibility standards.Advantages
🧠 Collaborate in a cross-functional team of UX designers, developers, and stakeholders
🔄 Agile, user-centered environment with real impact on public-facing digital services
🌐 Use modern collaboration tools like MIRO, Confluence, JIRA, Slack, and MS Teams
📍 Hybrid role – enjoy a flexible work environment (3 days onsite in Toronto)
📈 Influence digital strategies, product roadmaps, and user experience standardsResponsibilities

• Lead backlog management, product design strategies, and digital solution planning
• Work with stakeholders to gather and analyze business requirements and user needs
• Define test plans, user stories, integration requirements, and product KPIs
• Conduct user research and usability testing to validate solution effectiveness
• Create wireframes, journey maps, personas, content structures, and UX flows
• Ensure WCAG 2.1 AA compliance and adherence to digital government standards
• Support testing and QA, including defect tracking, SIT/UAT planning, and feedback loops
• Document risk mitigation strategies, user insights, product decisions, and deliverables
• Provide expert input during solution prototyping and iteration cycles
• Lead team communications, presentation decks, and senior leadership updates

Qualifications
Must Have ✅

• 5+ years of experience as a Business Analyst in Agile or hybrid environments
• Strong knowledge of JIRA, Azure DevOps, or Pivotal Tracker
• Experience working with balanced teams (Product Owner, UX, Dev) using SCRUM
• Experience using online collaboration tools: MIRO, Confluence, Trello, Slack, MS Teams, Zoom
• Proficiency in user research, usability testing, and accessibility (WCAG 2.0-2.1 AA)
• Knowledge of UX/UI design principles, wireframing, and content structure
• Experience with tools like Adobe Creative Suite, Balsamiq, InVision
• Understanding of Ontario Digital Service Standards
• Strong communication, facilitation, and stakeholder management skills

Nice to Have ⭐

• Basic knowledge of Microsoft Azure
• Experience with government digital service delivery or trust accounting systems
• Familiarity with ERP, CRM, or case management platforms

Summary
This role is ideal for a dynamic, user-focused Business Analyst who thrives in agile environments and is passionate about building inclusive digital services. You’ll play a key role in shaping product features, content design, and customer journeys by transforming user insights into functional, testable, and impactful web solutions.
If you are interested in this role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

Location

North York, ON

Job date

Thu, 17 Jul 2025 06:23:24 GMT

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