Business Line Manager, Parts and Services Division

Job title:

Business Line Manager, Parts and Services Division

Company

Epiroc

Job description

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team as Business Line Manager at Epiroc!Work Type: HybridResponsibilities:

• Ensuring the safety and well/being of self and team
• Act as a role model and ambassador in relation to the company’s values and our code of conduct
• Act as an ambassador for our aftermarket business wherever possible
• Drive growth of the underground capital business in both key underground market segments: mining and construction
• Sell more of what existing customers already buy from us (increase loyalty/share of wallet)
• Develop relationships and establish sales with new customers (customer white spots)
• Sell new products to existing customers (product white spots)
• Work closely with the Customer Center sales personnel
• Oversee and drive the rental business, working with the stakeholders, internal and indirect channel partners for the North America Market.
• Develop strategies, ensure profitability, and manage the rental inventory.
• Support the National Sales Manager to Develop of a highly efficient and effective territory management plan for the Underground business, with coverage and knowledge of the various segments that enable us to respond quickly to changes in market conditions or requirements.
• Develop new and strengthen existing Epiroc underground customer relations to ensure that Epiroc is seen as the preferred supplier for underground capital equipment, as well as creating and strengthening relations with civil engineering and mining subcontractors working abroad
• Drive strong price realization through sales price management and using an effective value based selling approach
• Ensure stability and predictability in business results, including:
• Accurate monthly forecasting and reporting as required by Epiroc (CC or Underground division)
• Improving (shortening) payment terms locally managed deals
• Iranted by market needs, focus on the development and maintenance of an underground rental “floor plan”, as agreed (with UMR)
• You will need to support/ provide the following: Monthly reports, business cooking, Orders Received, Orders Invoiced, Lost orders, forecasting equipment, Market shares, Territory Management.
• Act as a single point of contact regarding the Order to Delivery process between division and CC team(s), coordinating with the PC Sales Support teams and the CC teams as needed to ensure current and accurate information in both directions
• Development of strong relationships with Divisional team at all levels of the organization
• Develop customer quotations according to agreed Price Build Up (PBUs), mitigate free-of-change items, review terms and conditions for local contracts (in partnership with division Commercial team and/or local legal team)
• Accounts receivable management for underground capital invoicing
• Continuously develop personal understanding of the capabilities, benefits, and competitive advantages of Epiroc’s underground capital offering, with a strong focus on new technologies
• Work collaboratively across the customer relationship matrix, including the Epiroc Global Customer Relationship Team, Customer Success Team, and the U/G Global Key Customer Managers

Qualifications & ExperienceMinimum of 5 years of relevant experience in the aftermarket equipment, parts, and services field, preferably within the mining or construction industries.Strong mechanical and technical background, essential for troubleshooting and conducting root cause analysis with customers.Solid understanding of basic and intermediate financial statements and calculations.Proven ability to work in complex, interdisciplinary, cross-functional, and global teams.Experience working across different cultures with respect and adaptability.Background in construction or mining environments is considered an asset.Familiarity with commercial documentation and contract interpretation is an advantage.Knowledge of Epiroc’s Parts and Services Division product line and/or competitor equipment is a plus.Strong and proven sales track record, with experience in sales strategy development.Demonstrated ability to build trust and develop strong relationships with internal and external stakeholders.Creative problem-solving skills, with the ability to challenge the status quo and drive process optimization.A data-driven approach to decision-making and planning.Experience presenting to and influencing stakeholders, with excellent public speaking and communication skills.Able to manage multiple projects simultaneously without compromising quality or deadlines.Highly motivated, hands-on, enthusiastic, and committed to achieving results with integrity and without compromising safety or business sustainability.Ability to work independently or as part of an integrated team, as needed.Language SkillsNative-level fluency in English, both written and spoken.Proficiency in French is considered an asset.Mindset & Personal AttributesA safety-first mindset and a strong sense of collaboration.Respect for all people and cultures.Proactive and organized, with a strong planning mentality.Capable of inspiring and engaging teams to drive results and continuous improvement.MobilityWillingness and availability to travel up to 30% of the time to customer sites and Epiroc locations across Canada.Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn’t just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at

Expected salary

Location

Mississauga, ON

Job date

Thu, 03 Apr 2025 02:00:40 GMT

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