Position Summary
Support Staff Full-time Replacement Position
(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements.)
The Career & Work Coach/Employer Liaison assists multi-barriered, unemployed, and underemployed workers. They help these individuals explore, access, and retain employment, as well as initiate, develop, and secure direct employment opportunities, meaningful work experiences, and training placements for clients.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with three days on-site at 332 Marsland Drive in Waterloo and two days remote. Travel throughout Waterloo Region will be required. Some evening work may be required.
Responsibilities
- Uses a customer-centric, collaborative approach with the client, employer, and Conestoga Career Centre team to support clients’ employment service plans through a tailored and monitored training/employment experience
- Interviews, assesses, and guides the customer to explore career, employment, and training goals and direct them to the most appropriate services to achieve successful outcomes
- Works with the customer to identify suitable activities, incentives, and supports to achieve desired outcomes
- Develops supportive, strategic relationships with employers; assesses and negotiates to secure employment/work experiences and training placements for unemployed clients
- Interviews, assesses, and guides existing/potential employers to identify human resource requirements and propose advantages for employers’ participation in Conestoga Career Centre programs
- Records and reports confidential information in an accurate, complete, and timely manner
- Markets the services available through the Conestoga Career Centre to industry, community, and business associations to build effective relationships for referrals and resources to increase client employability and minimize stability issues
- Organizes and participates in community activities such as job fairs, trade shows, and employer networking opportunities to develop, maintain and enhance relationships with industry, business, MLITSD local apprenticeship office, and other community employment/training providers
- Facilitates workshops and activities as part of an action plan to address challenges in reaching employment goals; monitors and adjusts plan accordingly through solution-focused approaches
Qualifications
- Three-year diploma/degree in Social Sciences, Business or a related field is required
- Minimum of two years experience as a case manager, developing and implementing individualized employment service plans for employment disadvantaged customers requiring career planning or job search assistance is required
- Demonstrated experience conducting and participating in employer research, job fairs, and other related employer-focused events to identify target markets and outreach opportunities
- Ability to develop marketing leads to support employment goals for job seekers
- Proven track record for positive employment and training outcomes
- Effective group facilitation skills and techniques in a “life skills format”
- Demonstrated proficiency in researching, computer use, and social media tools
- Flexible and creative approach to problem-solving and multi-tasking; able to adapt to change
- Awareness of programs and services in the community
- Ability to work independently and as part of a service team
- Excellent communication, high level of diplomacy, tact, and professionalism
- Strong facilitation, advocacy, negotiation, and critical thinking skills
- Ability to use non-violent crisis intervention and conflict resolution
- Access to reliable transportation and ability to travel to multiple locations
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