Claims Manager, Support, Legal Claims

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Claims Manager, Support, legal Claims , working here means being valued for who you are and growing, both professionally and personally. Alongside Canada’s largest in-house P&C insurance litigation team, you’ll get the tools, support, flexibility, and opportunities to succeed and be your best self.

In this role, you will be a key member of the Legal Claims Support West management team, responsible for leading and managing a team of Unit Managers. This involves providing strategic direction, mentoring, and support to ensure that each unit operates efficiently and effectively. You will possess strong leadership skills and the ability to foster a collaborative and high-performing team environment.

What you’ll do here:

• Lead, mentor, and inspire your team of Unit Managers to achieve operational excellence and drive the strategic goals of the organization.
• Serve as first-level support for issues requiring escalation, while continuously motivating the team and keeping them informed of directions and developments.
• Conduct regular performance reviews, set performance targets, and facilitate professional development opportunities for team members.
• Monitor work activity and identify improvement areas, continually assessing workflows to enhance efficiency, and presenting findings through concise reports.
• Ensure seamless communication between units and encourage the sharing and implementation of best practices across teams.
• Collaborate with claims leaders to ensure quality claims management and improve the customer experience.
• Utilize digital tools, data, and analysis to assess risk and support decision-making processes.
• Lead change management initiatives with a focus on adaptability and high standards.
• Cultivate a supportive and engaging work environment that values team collaboration and individual contributions.
• Communicate effectively through various mediums, tailoring your approach to different audiences.
• Utilize project management skills to lead projects that improve operational processes and drive strategic initiatives.

What you bring to the table:

• A commitment to our values of respect, integrity, excellence, customer-driven service, and generosity.
• Extensive operational experience, preferably in the insurance industry, bolstering team success.
• Exceptional collaboration and teamwork skills contributing to a positive work environment.
• Excellent organizational skills and sound judgment to deliver quality work promptly.
• Strong communication, listening, interpersonal, and problem-solving capabilities.

The ideal candidate has:

• A university degree, college diploma, or equivalent education combined with relevant work experience.
• A minimum of 3 years of experience managing a high-performing team of direct reports.
• A minimum of 7 years of operational experience, preferably in the insurance industry, with proven leadership and team management skills.
• Expertise in Intact Leadership Success Factors such as driving change and taking accountability.
• A positive attitude with the ability to adapt to changing priorities and ownership of work.
• A self-starter mindset with minimal supervision required.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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