Job title:
Commercial Customer Support Representative
Company
Can-Tech Services
Job description
Location: Ajax, ONJob Type: ContractRate: $25.00Start Date: 20-12-2024Date Added: 20-12-2024Status: Accepting CandidatesIndustry: AerospaceCategories: AE54 – Customer Service Rep – AerospaceDescription:Commercial Customer Support RepresentativeLocation: Ajax, ON
Term: Contract position – 24 months (extendable)
Shift: Rotating Schedule: Week days 9 am – 5 pm & 11am – 7pm / rotating schedule on Weekends – 11am – 7pm
Pay Rate: $25 – $27 per hour (based on experience)Job Summary:
- Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
- (AOG rotation will be once per month(approx) on a Saturday or Sunday. shift is 8 hours (11-7)
- Saturday time and a half, Sunday double time
- Hybrid work- a flexible working model in workplace and partly remote (at home)
Responsibilities:
- Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
- Have progressive level of customer management experience to actively support a predefined customer allocation.
- Have established analytical skill-sets to analyze CSC master data in support of CSC tools and operations.
- Actively manage customer purchase orders from order intake to shipment.
- Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
- Problem solving skills to identify blockers with systems and/or tools,
- Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr’s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc
- Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
- Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc.
- Participate in reviews / meetings as required.
Qualifications:
- 2- 4 years of experience
- Diploma in Business Administration or equivalent
- Front Office Customer Services/Account experience, preferably in an aerospace environment
- Proficiency in SAP
- Proficiency on MS Word, Excel, PowerPoint, Outlook
- Excellent verbal and written English communication skills
- Excellent interpersonal skills and strong sense of team work
- Sense of priority’s management
- Bilingual – Portuguese / English, Spanish / English, French / English – preferred
- Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
- Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
To apply please email your resume to Lisa at: lisa@cantech.agencyAER1
Expected salary
Location
Ajax, ON
Job date
Sun, 22 Dec 2024 05:20:27 GMT
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