Commercial Education Manager (1 of 3) | Markham, Ontario, Canada

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Training

Job Category:

Business Enablement/Support

All Job Posting Locations:

Markham, Ontario, Canada

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Commercial Education Manager, located in Markham, Ontario, Canada.

Purpose:

As a Commercial Education Manager at J&J MedTech Canada, you will play a pivotal role in building the commercial capabilities of our field sales organization. You will be responsible for designing, delivering, and optimizing education programs that upskill our teams and elevate our sales force to best-in-class standards. This role supports one of our three dynamic business units—Surgery, Orthopaedics, or CAR—and collaborates cross-functionally to ensure alignment with strategic priorities and business outcomes.

You will be responsible for:

• Capability Development
  • Design and implement commercial education strategies tailored to the needs of the assigned business unit.
  • Develop and deliver training programs focused on sales process and excellence, product knowledge, customer engagement, and strategic selling.
  • Partner with Sales Leadership to identify knowledge and skill gaps and create targeted learning interventions.
• Program Management
  • Lead the development and execution of a re-imagined onboarding program, continuous learning, and advanced capability programs.
  • Connect with global colleagues to implement best practices and leverage learning tools and assets
  • Manage learning platforms, tools, and resources to ensure accessibility and effectiveness.
  • Monitor and evaluate program impact through KPIs and feedback loops.
• Stakeholder Collaboration
  • Integrate into the business units to understand the strategic priorities of the platforms
  • Work closely with Marketing, Sales, Enabling Tech, SHAPE, and other internal teams to ensure content relevance and alignment.
  • Collaborate within the broader Education team for strategy, planning and execution of customer-facing educational events
  • Serve as a trusted advisor to Sales Leaders and field teams, providing insights and recommendations for performance improvement.
• Innovation & Best Practices
  • Stay current with industry trends, adult learning principles, and digital learning technologies.
  • Conduct in-person and virtual training sessions, ensuring clarity, engagement (and adherence to regulations, company policies and industry standards) in formats that resonate with the learner
  • Champion a culture of continuous improvement and innovation in commercial education.

Qualifications/Requirements:

• Bachelor’s degree in Business, Education, Life Sciences, or related field is required; Master’s degree is an asset.
• Minimum of 4-5 years business experience in sales, commercial training, professional education or capability development within MedTech, Pharma, Healthcare or related industry is required.
• Proven track record in designing and delivering impactful learning programs.
• Strong understanding of sales processes, customer engagement strategies, and business acumen.
• Excellent communication, facilitation, and project management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25% within Canada and US as required.
• Bilingual (English/French) is an asset.

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