Continuing Education (CE) Compliance Specialist

The continuing education compliance specialist will ensure that our operations and processes comply with the legal and regulatory standards, procedures, and policies of the governing bodies across Canada. The duties of the role will include managing the effective implementation, maintenance, and administration of accredited content and tracking attendance/completions, handling complaints, and liaising with governing bodies and internal business partners.

To be successful in this role, you should be able to build relationships with internal and external contacts to ensure regulatory, corporate, and fiduciary obligations are met through strong analytical thinking skills, time management and a high level of organization. The continuing education compliance specialist acts as the subject matter expert in each governing body’s licensing requirements and their submission tools and procedures.

Primary Functions:

• Act as the subject-matter expert in each governing body’s licensing requirements and their submission tools and procedures.
• Manage information regarding CE credit completion and efficiently and accurately track data.
• Offer exceptional customer experience while responding to queries (internal and external) regarding CE credits.
• Oversee and provide training and support to internal business partners to ensure they adhere to the rules and regulations of the governing bodies.
• Manage the accreditation and issuing of completions for over 700 events across all of Canadian Division.
• Maintain current knowledge of regulatory requirements and developments, monitor risk, identifies, and corrects gaps and weaknesses.
• Identify risks and implement appropriate actions to mitigate them.
• Understand the implications of new regulatory policies and implementation of new or revised policies and programs. Communicate changes in governing bodies requirements to the correct groups.
• Implement all changes required by the Governing Bodies into Manulife’s CE Credit tools and processes.
• Screen and evaluate content submitted by internal clients to determine if is applicable/acceptable for CE Credits and provide suggestions of how to enhance content to receive approval/additional CE Credits.
• Submit all CE Credit applications to the governing bodies. This includes submission, receipt, tracking, correspondence, and handling of inquiries from the governing bodies.
• Continuous process improvement to increase efficiency.
• Work with event team to issue credits for Manulife’s large accredited corporate events. (i.e., from the scanning results, sessions from multiple people, etc.)
• Performs audits and to ensure we’re compliant with regulations, identifying any potential and actual violations
• Produce reports on audit and investigation findings. Respond to regulatory compliance inquiries and concerns from licensees and regulators
• Track and report on CE credit submissions, including monitoring volume, costs by business unit and identify any changes in requirements or regulations impacting submissions.
• Pull data feeds, produce V-lookups, update spreadsheets, and post information on internal and external sites.
• Escalate complex or unusual issues to management team as needed. Seek innovative solutions, including initiating cross-departmental collaboration.
• Build strong working relationships with key stakeholders to ensure the business we support clearly understands the regulator’s requirements.
• Manage operational and business risk by performing risk assessment and identification and implementing mitigation strategies to minimize impact to operations, partners, and reputation
• Analyze multiple streams of data and develop reporting to track trends and the effectiveness of accreditation in alignment with the needs of the user, the business strategies, and corporate values.
• Oversee accreditation budget and ensure cost efficiency.
• Promote the Manulife CE Centre by attending events, giving presentations to internal client groups, and answering questions.

Key Shared Accountabilities:

• Promote and foster a continuous improvement mindset to the CE Centre Team.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Post-secondary education or equivalent
• Proficient with Microsoft Excel
• Strong oral and writing communication, critical thinking, relationship management, and project management skills
• Strong organizational skills with an ability to meet and work within tight deadlines
• Excellent attention to detail
• Ability to prioritize high volumes of work under stressful and changing circumstances
• Ability to meet and work within timely deadlines
• Experience dealing with large quantities of data
• Efficient and accurate data entry
• Developed relationship management skills and interpersonal skills which model corporate core values; a positive, can-do attitude in all situations
• Exercises judgment to identify, diagnose, and solve problems within given rules

Competencies:

• Strong organization skills and high attention to detail with a sense of urgency and the ability to meet deadlines
• Effective communication, interpersonal and influencing skills in collaborating with stakeholders
• Strong ability to effectively communicate between technical and non-technical audiences and to influence across all levels
• Risk mitigation skills to identify potential risk to company/team reputation and business operations

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$50,700.00 CAD – $84,500.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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