Title: Account Manager, Business Development

Employee Working Location: Partial Virtual/Hybrid (Canada)

Employment Status: Permanent Full-time

The Account Manager is responsible for building and maintaining strong relationships with customers. Actively participates in the planning, execution and evaluation of Training Partner strategies. Ensures our customer needs are met and create growth opportunities in training numbers and revenues.

In this role, you will:

• Support revenue targets by assisting partners in meeting annual goals.

• Provide high-quality service to partners, addressing inquiries and resolving issues.

• Assist in maintaining relationships with partners by aligning support with their business needs.

• Conduct market research and analyze data to identify growth opportunities.

• Assist in business development efforts by providing partners with insights and support to enhance their market presence.

• Gather and share market insights with internal teams to inform program improvements.

• Maintain records of partner interactions and assist in identifying growth opportunities.

• Identify service gaps and support strategies to expand into new markets or with new channels.

• Develop and execute an annual work plan to support marketing and sales initiatives to engage target audiences.

• Represent the Red Cross at industry events to support networking and partnership opportunities.

• Help strengthen community partnerships to expand program reach.

• Assist partners in accessing tools, technology, and product resources. Provide orientation and product knowledge training

• Create and implement opportunities for partner recognition and engagement

• Monitor contract compliance and report potential breaches.

• Participate in program operations by supporting coordination and task force initiatives.

• Encourage partner engagement in volunteer initiatives to enhance community impact.

What we are looking for:

• Qualifications include a minimum of 3 years’ experience and a 1-2 year post-secondary certification/diploma in business administration, commerce or related field and/or an equivalent combination of education and experience.

• Experience working with corporate, community, or government clients.

• Knowledge of and proficiency in standard computer applications (Microsoft Office Suite) and a customer relationship management platform.

• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.