Title: Advisor – People Services, Emergency Operations

Employee Working Location: Partially Virtual / Hybrid

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Provide day to day advice, guidance, support and interpretation to clients on a wide range of People Services’ matters (e.g., recruitment and marketing, onboarding, engagement, workforce relations, learning & development, compensation, benefits, policy interpretation, health and well-being, etc.)

• Support the development, execution, and evaluation of People Services strategies, processes, tools, and systems that advance organizational objectives, with a focus on alignment, workforce experience, compliance and efficiency.

• Build relationships with clients and collaborate with stakeholders to identify their needs, provide services, gather information, build consensus and solve problems.

• Conduct research and analysis to support the development of People Services’ services, programs, strategies, and initiatives.

• Communicate information and provide guidance to CRC’s workforce through various channels and in accordance with CRC policies, processes and standards.

• Prepare documents, reports and presentations for management and/or other stakeholders.

• Monitor risks and compliance, identifying areas of non-compliance and recommend solutions to close the gap.

• Stay current with best practice and legislation and contribute to updating of policies, processes, and standards

• Maintain accurate data in CRC systems, generate reports and analyze relevant metrics to support decision making and planning.

What we are looking for :

• Qualifications include a minimum of 4-7 years experience and a 3-year college diploma or university degree in human resources, business or related field and/or an equivalent combination of education and experience. May require technical certifications or professional designations.

• Fluency in English is required, French is an asset

• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations

• Proficiency in standard computer applications (Microsoft Office Suite) and experience with HR Systems

• Ability to apply human resources legislation, policies, programs and best practices.

• Ability to build relationships and work collaboratively with stakeholders

• Ability to understand and ensure work is completed in compliance with applicable data and privacy policy and legislation.

Working Conditions :

• All teams contributing to emergency response efforts directly or indirectly.

• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).

• For CRC roles that are assigned a function in the Emergency Relief operational structure (in field and virtual), personnel may be required to be part of an on-call roster and be available for scheduled on-call work.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).