JOB DESCRIPTION

Title: Associate, Donor Experience

Employee Working Location: Remote, Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

As an Associate, Donor Experience, you’ll be part of a dynamic team that helps bring the Red Cross donor journey to life. You’ll support the design and delivery of donor experiences that show gratitude, build trust and spark joy for the people who make our mission possible. This role is all about detail, collaboration, and creativity — and it’s an incredible opportunity to learn, grow and contribute to something bigger than yourself.

You’ll work closely with Donor Experience Specialists, Relationship Managers, Donor Impact and Creative Design Specialists and philanthropy colleagues across streams (Major Gifts, Corporate, Foundations & Grants, and more) to ensure donors feel connected, cared for and inspired every step of the way.

The ideal candidate is someone who is upbeat, organized and curious. You thrive in a collaborative environment, enjoy juggling multiple projects and find joy in helping others shine.

In this role, you will:

• Support the creation and delivery of stewardship materials, proposals, reports, and donor communications.
• Coordinate data entry and ensure donor records in CRM systems are accurate, timely and complete.
• Assist in planning and executing donor engagement activities such as recognition events, virtual updates, or personalized outreach.
• Work with colleagues across fundraising teams to ensure donor journeys are seamless and aligned.
• Monitor engagement touchpoints and help track donor feedback and satisfaction.
• Provide administrative and project support to the Senior Manager, Specialists, and Relationship Managers as needed.
• Help ensure processes, templates and standard operating procedures are consistently applied.
• Contribute to a positive, inclusive and collaborative team culture where creativity and care are valued.

What we are looking for :

• 1–3 years of experience in fundraising, marketing, client service, communications, or administration (nonprofit or corporate).
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• An upbeat, collaborative approach with the ability to build strong working relationships.
• Excellent written and verbal communication skills; attention to detail in both content and presentation.
• Comfort working with databases, CRM systems or digital tools (training will be provided).
• A passion for learning and growing in philanthropy and donor engagement.
• Empathy, curiosity and enthusiasm for building meaningful connections.
• Fluency in English is required; French is an asset.

Working Conditions:

• Requires significant attention to detail and concentration and ability to mentally process large amounts of information.
• The work pace is often unpredictable with significant time pressures.
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• As we work with and support people (managers, colleagues, beneficiaries/ customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• In a large-scale emergency, where staff numbers are compromised or additional resources are required, may be asked to provide disaster relief and/or emergency field operational support.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements