Title: Intake Coordinator-CHW

Employee Working Location: In-Person (Barrie, ON)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will be

• Conduct the full intake process to assess client needs and determine eligibility for services based on established guidelines and procedures.

• Coordinate the initiation and delivery of services for new clients, ensuring timely and accurate setup.

• Communicate with clients in a professional and compassionate manner, particularly those experiencing physical, psychological, or social vulnerabilities.

• Prepare and update daily service schedules, communicating assignments to staff and/or volunteers through appropriate channels.

• Maintain accurate and up-to-date records in client databases, ensuring confidentiality and data integrity. • Respond to inquiries, check voicemail messages, and return calls promptly and professionally.

What we look for:

• Qualifications include a minimum of 3 years’ experience and a 1-2 year post-secondary certification/diploma in social services, health administration, community development and/or an equivalent combination of education and experience.

• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.

• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

• Experience in program coordination, community engagement, and leading initiatives.

Working Conditions:

• Ability to adapt to changes in work priorities and respond to time sensitive needs.

• Work will be conducted in an office-like setting.

• Work requires interactions with dissatisfied clients and the resolution of client issues.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).