Title: Senior Manager – Creative Services & Donor Impact

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Temporary Full-time (14 Months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will

• Develop, implement and measure of creative products, donor impact stories, stewardship materials and multimedia assets and ensure they align with organizational goals and objectives

• Oversee components of philanthropy operations, compliance, and quality ensuring outputs align with CRC brand standards, messaging guidance and humanitarian values

• Develop and maintain relationships with fundraising channel leads, marketing, web development and Relationship Managers to support fundraising efforts.

• Set team performance and development objectives, establish workplans, monitor performance, resolve conflict and provide coaching and feedback.

• Contribute to unit operational, budget and workforce planning and support ongoing monitoring and reporting.

• Identify, plan, design and adjust service standards, methods and processes to continuously improve and respond to current and future needs.

• Communicate and influence work methods, processes, service delivery, and change amongst team and with stakeholders within own department and other departments/service lines.

• Participate in workforce planning, talent acquisition, and succession planning initiatives to ensure a robust pipeline of talent.

• Ensure compliance with policies, procedures, and regulatory requirements, and manage risks within their area of responsibility

What we are looking for :

• Minimum of 6-9 years of experience and a 3-year college diploma or university degree in business, marketing, philanthropy, nonprofit management, community engagement or a related field and/or an equivalent combination of education and experience.

• CFRE or other relevant professional certifications are an asset.

• Requires expertise in a specialized discipline or broad experience across fields, along with an understanding of interconnections between processes and business units to provide effective leadership.

• Leadership and team management skills with the ability to resolve conflicts and inspire, motivate and engage teams to achieve program objectives.

• Proficiency in standard computer applications (Microsoft Office Suite), fundraising software and databases and the ability to utilize data to inform fundraising initiatives.

• Strong strategic planning, project management, and budgeting skills, with the ability to develop and execute complex strategies and initiatives.

• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations

Working Conditions :

• Requires significant attention to detail and concentration and ability to mentally process large amounts of information.

• The work pace is often unpredictable with significant time pressures.

• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.

• Work requires the ability to work to deadlines.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).