JOB DESCRIPTION

Title: Team Lead, Payroll
Employee Working Location: Canada
Employment Status: Permanent Full-Time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

We are seeking an experienced and detail-oriented Team Lead, Payroll to oversee the payroll operations across multiple entities within our organization. Team Lead, Payroll ensures the accurate and timely preparation, documentation, distribution, and reconciliation of the payroll process. They provide day to day guidance and task coordination to payroll administrators, maintain compliance with all relevant regulations, policies, and procedures, while continuously improving payroll systems and processes. Team Lead, Payroll collaborates with HR, finance, other departments, vendors and professional associations to resolve payroll-related issues, provide exceptional service to employees, and support the organization’s strategic goals through effective payroll management.

In this role, you will:

• Lead the payroll team in processing biweekly payrolls for multiple entities, ensuring accuracy and adherence to strict deadlines.
• Serve as the primary contact for escalated payroll inquiries and issue resolution.
• Liaise with HR and Payroll teams across Canada to troubleshoot and resolve complex payroll-related matters.
• Coordinate payroll activities with external service providers when applicable.
• Interpret and apply company policies, employment standards, and union collective agreements in payroll processing.
• Provide daily support to Payroll Administrators through training, task coordination, technical reviews, and mentorship.
• Perform monthly general ledger reconciliations, including income tax, CPP, EI, WSIB, and EHT.
• Reconcile Kronos (MyTime) timesheet data with ADP Workforce Now (WFN) imports and approve prior to payroll processing.
• Support year-end processes including the reconciliation and preparation of T4s and T4As, as well as overpayment adjustments.
• Prepare and balance final payroll wire payments, tax filings, and related financial reports.
• Maintain and update employee information in the payroll system to ensure accuracy.
• Participate in special projects and other payroll-related responsibilities as assigned.
• Document and update payroll procedures, tools, and communication protocols.
• Provide necessary documentation and support for internal and external audits.
• Stay current on payroll legislation and ensure compliance with all regulatory requirements.

What we are looking for:

• 4–5 years of progressive experience in payroll administration, including experience in a leadership or supervisory role.
• 1–2 year post-secondary diploma or certification in Accounting, Payroll, Bookkeeping, or a related field (or equivalent combination of education and experience).
• Payroll Compliance Practitioner (PCP) certification completed or currently enrolled with a commitment to completion.
• Strong knowledge of payroll regulations, practices, and legislation.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and payroll systems, preferably ADP Workforce Now.
• Experience with Kronos (MyTime) is an asset.
• Exceptional attention to detail and mathematical accuracy.
• Strong analytical and problem-solving skills to investigate and resolve payroll discrepancies.
• Excellent communication and interpersonal skills, with the ability to manage sensitive issues with diplomacy and empathy.
• Ability to prioritize, multitask, and work effectively under pressure in a deadline-driven environment.

Working Conditions:

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements