Customer Satisfaction and Client Relations Specialist

Job title:

Customer Satisfaction and Client Relations Specialist

Company

Randstad

Job description

Join an online distribution company as a Specialist in Customer Service and Satisfaction, with a primary focus on managing client feedback, tracking customer satisfaction, and driving improvements in customer experience.As part of this customer service team, you will handle post-interaction satisfaction surveys, track survey results, and proactively follow up with clients who are less satisfied. You’ll collaborate with various departments to share insights, escalate issues, and ensure any necessary improvements are addressed promptly. This role also involves validating requests for reimbursement and contributing to overall service quality improvements through data analysis and reporting.Competitive salary: $27/hour
Schedule: Monday to Friday, office hours
Location: Ville Saint-Laurent, onsite
Contract: Long-term with potential for permanency
Training: 2-week initial training
Benefits: Preferential rates through Randstad, work equipment provided, and career advancement opportunities within an entrepreneurial team environmentAdvantages
Why consider working with us as a Specialist in Customer Satisfaction and Customer Service:-Salaire compétitif de 27$ de l’heure
-Horaire de bureau du lundi au vendredi
-Poste à durée indéterminée avec possibilité de permanence
-Avantages sociaux à des taux préférentiels via Randstad
-Équipement de travail fourni
-Opportunités d’évolution de carrière au sein d’une équipe entrepreneuriale
-Possibilité de travailler de manière autonomeResponsibilities
Key Responsibilities:Conduct client satisfaction surveys to gather feedback and provide actionable insights
Track and document survey results, ensuring timely follow-up with clients expressing dissatisfaction
Collaborate cross-functionally to relay insights, escalate issues, and facilitate department-specific improvements
Validate and process customer requests for returns or reimbursements as needed
Analyze and compile reports using data tools and Microsoft Office Suite
Maintain compliance with company policies, especially around anti-fraud procedures and complaint managementQualifications
Qualifications:Proven experience in customer service, including handling complaints and outbound calls
Bilingual (English/French) is essential
Strong tech skills, especially with Microsoft Office and data analysis tools
Experience in a call center, customer service, or support roles is highly desirable
Excellent interpersonal skills, team-oriented with a proactive, people-focused attitudeSummary
Ready to make a difference in client satisfaction? Apply today to become a part of this team and contribute to their goal of delivering excellent customer service and a positive client experience.Contact us at the following email address to apply:karen.leiton@randstad.caFurthermore, if you know someone who might be interested in similar positions or currently seeking employment, please don’t hesitate to reach out or share our contact information. We would be happy to assist them!Job Title
Customer Satisfaction and Client Relations SpecialistRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$26 – 27 per hour

Location

Saint-Laurent, QC

Job date

Wed, 13 Nov 2024 23:53:13 GMT

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