Job Description:Mandate:Reporting to the Department Manager, the Customer Service Representative (Customs) is responsible for gathering information to complete rating and clearances of shipments and to communicate the data to a portfolio of clients. The candidate will also collaborate with internal departments to ensure the accuracy of information to clear a given shipment.Other Responsibilities:
Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally.
Proactively analyze data to enhance the brokerage team’s and our client’s service.
Answer client inquiries, including but not limited to billing and shipments.
Update data in Salesforce and coordinate with assigned departments regarding client cases.
Monitor daily operations and report the information to the assigned managers.
Requirements:
3-5 years’ experience in customer service activities related to customs services
College Degree in International Transportation & Customs or related field is preferred
Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset
Knowledge of Canadian customs regulations and trade processes is an asset
Experience in CargoWise One system or related brokerage systems is an asset
Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint
CCS designation is an asset
What You Offer:
Excellent communication and interpersonal skills
Ability to work efficiently in a team environment, as well as independently
Extremely detail oriented and highly organized
Outstanding ability to multi-task
What We Offer:
Cultural diversity and equal opportunity employer
Competitive compensation
Comprehensive benefits package, including a fitness reimbursement program
Education reimbursement program
Expected salary
Location
Mississauga, ON
Job date
Sat, 02 Nov 2024 05:13:13 GMT
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