Customer Service Representative-Sales Operations

Job title:

Customer Service Representative-Sales Operations

Company

KI

Job description

POSITION HIGHLIGHTSTITLECustomer Service Representative (Contract Term)DEPARTMENTCustomer Service KI CanadaLOCATIONPembrokeREPORTS TOCustomer Service ManagerDIRECTLY MANAGESNoneEXEMPTION STATUSNon-ExemptDATE CREATED02/05/19DATE OF MOST RECENT UPDATE04/11/2025POSITION OVERVIEWThis is a contract position is within the Canadian Customer Service Team, performing a variety of supportive and administrative tasks, order entry, quoting, and other duties as needed.% of TimeList the functions required of a person to perform this position.85%Order Processing/Customer Service:

• Enter and audit both Inter-company and customer orders
• Clarify any unclear details regarding customer orders
• Scan acknowledgements, PO’s and any other relevant documentation into Metaviewer for archival purposes
• Perform quoting, providing accurate costing and margin reports
• File any documents associated with customer service
• Assist with freight, quoting and enquiries, pre and post shipment

10%Customer/Sales Representative Support:

• Order status updates
• Install/Repair & Replace assistance
• Forwarding of Detailed Packing Lists
• Proof of Delivery upon requests
• Coordinate claims of damaged product upon delivery against carriers

5%Other:

• Other tasks and responsibilities as needed

100%QUALIFICATIONSCategoryRequirementsEDUCATIONDiploma or Degree in Business Administration or related field preferredEXPERIENCE

• Office experience required
• Preferred manufacturing experience/exposure

CERTIFICATIONS/LICENSES

• N/A

KNOWLEDGE/SKILLS/ABILITIES

• Computer proficiency especially Microsoft Office
• Ability to work collaboratively as part of a team
• Professional demeanor and attitude
• Ability to exercise good judgement
• Reliable

WORKING CONDITIONSCategoryRequirementsTRAVEL

• None

PHYSICAL DEMANDS

• Ability to sit up to 80% of time
• Ability to climb stairs multiple times daily

WORKENVIRONMENT

• Office environment (open concept)
• This is an on-site position, with work from home not available

Expected salary

Location

Pembroke, ON

Job date

Wed, 27 Aug 2025 02:24:15 GMT

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