Customer Success Coordinator

The successful candidate will be expected to spend a significant portion of their daily duties coordinating and assisting in back-end processes, and communicating with internal teams and customers for deployment related activities. They will also assist with data entry tasks to ensure accurate customer and account data is maintained.

Responsibilities

• Managing and coordinating transportation providers to ensure prompt and proper movement of shipments
• Collaborate with internal teams, customers and third-party shippers to identify and resolve shipping errors
• Making special shipping arrangements as necessary
• Communicate with customers as to the status of shipments and/or inquiries
• Reviewing and completing purchase orders and shipping documents to ensure accuracy
• Manage and report supply change inventory
• Enter customer and account data by inputting alphabetic and numeric information on keyboard
• Verify customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from various systems when account information is incomplete.
• Consistently follow policies and procedures, reporting any process improvement requirements to the Manager of Customer Success
• Maintain customer confidence and protect operations by keeping information confidential
• Assists with weekly report generation / distribution
• Assisting with daily build to order processes
• Assist with other duties assigned by the Manager of Customer Success

Qualifications

• Experience with Microsoft Office Suite, Salesforce, UPS, ServiceNow, FedEx considered an asset
• Strong organizational skills with the ability to multi-task independently
• Excellent problem-solving skills and the ability to be resourceful
• Must have strong attention to detail and a commitment to quality service
• Data entry skills (fast and accurate)
• Experience in customer service / client relations, with knowledge of customer service principles and best practices
• Ability to communicate effectively to individuals at various levels, both written and verbal
• Ability to work in a fast-paced and deadline-driven environment
• Willingness and ability to learn

Pay Type

Salary

Read Full Description