The successful candidate will be expected to spend a significant portion of their daily duties coordinating and assisting in back-end processes, and communicating with internal teams and customers for deployment related activities. They will also assist with data entry tasks to ensure accurate customer and account data is maintained.
Responsibilities
Managing and coordinating transportation providers to ensure prompt and proper movement of shipments
Collaborate with internal teams, customers and third-party shippers to identify and resolve shipping errors
Making special shipping arrangements as necessary
Communicate with customers as to the status of shipments and/or inquiries
Reviewing and completing purchase orders and shipping documents to ensure accuracy
Manage and report supply change inventory
Enter customer and account data by inputting alphabetic and numeric information on keyboard
Verify customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from various systems when account information is incomplete.
Consistently follow policies and procedures, reporting any process improvement requirements to the Manager of Customer Success
Maintain customer confidence and protect operations by keeping information confidential
Assists with weekly report generation / distribution
Assisting with daily build to order processes
Assist with other duties assigned by the Manager of Customer Success
Qualifications
Experience with Microsoft Office Suite, Salesforce, UPS, ServiceNow, FedEx considered an asset
Strong organizational skills with the ability to multi-task independently
Excellent problem-solving skills and the ability to be resourceful
Must have strong attention to detail and a commitment to quality service
Data entry skills (fast and accurate)
Experience in customer service / client relations, with knowledge of customer service principles and best practices
Ability to communicate effectively to individuals at various levels, both written and verbal
Ability to work in a fast-paced and deadline-driven environment