Customer Support Engineer II

Job title:

Customer Support Engineer II

Company

Fivetran

Job description

About the RoleFivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer’s technical champion within Fivetran.We are thrilled to offer a full-time, hybrid position based in our Toronto, Canada office. While we value flexibility, your presence in the office will be required as needed.What You’ll Do

• Provide virtual technical support to Fivetran customers and partners.
• Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
• Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
• Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers.
• Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Collaborate with teammates on technical and non-technical projects.

Skills We’re Looking For

• Total relevant work experience of 2+ years.
• Strong Customer Advocacy skills over email and on video calls / screen-shares.
• Excellent written and verbal communication skills in English.
• Experience with troubleshooting APIs and understanding API documentation.
• Basic understanding of networking fundamentals and the TCP/IP model.
• Experience with databases (SQL and NoSQL) as well as basic SQL commands.
• Familiarity with reading Logs to investigate and identify issues.
• Comfortable navigating GitHub and submitting Pull Requests.
• Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
• Ability to function in highly collaborative environments in a global team.

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Expected salary

Location

Toronto, ON

Job date

Wed, 02 Oct 2024 23:44:19 GMT

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