Customer Support Specialist – CSS

Job title:

Customer Support Specialist – CSS

Company

Advantage Communications

Job description

THE ADVANTAGEWhen you’re an employee of Advantage Communications, you’re home. Located at 3 different locations, the Towers in New Kingston, Half Way Tree and Portmore in St. Catherine, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we’d very much like you to become a member of our Advantage team!Work in Office Roles OnlyCAREER SUMMARYCustomer ServiceIn this role, Customer Service Representatives are responsible to provide first in class customer support and sales for the product and service lines offered by our client. The types of customer inquiries will include, but will not be limited to requests for customer care, billing inquiries, account modifications, product/service information, and sales. The Customer Service Representative will use dynamic communication strategies to educate the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction.TechnicalIn this role, the Employee is responsible to receive and respond to technical support requests and customer inquiries, relating to the product and/or service provided with the appropriate solution which successfully completes the exchange of contact. The types of customer inquires will include, but will not be limited to requests for technical support, billing inquiries, account modifications, product/service information, and sales. The Employee will use dynamic communication strategies to educate the customer on all aspects of the product/service offered, optimizing sales opportunities and ultimately ensuring customer satisfaction.SalesIn this role, Outbound Sales Representatives are responsible for selling and promoting products and services offered by our client based on established targets. The Outbound Sales representative will sell products and services using solid sales tactics to existing customers. Using dynamic communication strategies, you will educate the customer on all aspects of the product/service offering optimized growth opportunities and ultimately ensuring customer satisfaction.HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

BENEFITS

• Paid time off
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

Expected salary

Location

Canada

Job date

Fri, 22 Nov 2024 23:38:32 GMT

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