Data Analytics Manager in Toronto, Ontario

The Group Benefits Product Data Analytics team is a diverse team that is responsible for providing accurate data, visualization, and prescriptive analytics across the Group Benefits organization and our customers.

The Data Analytics Manager will be responsible for owning the implementation and optimization of reporting systems that measure the effectiveness of various business functions throughout the product funnel. This role will play a pivotal part in driving data-informed decisions and enhancing overall business performance and will work closely with internal partners across product and marketing to support, to implement high-quality, data-driven decisions

The ideal candidate has a knack for seeing solutions in sprawling data sets and the business approach to convert insights into strategic opportunities for our company.

This role will ensure data accuracy and consistent reporting, analytics by designing and creating optimal processes and procedures for analytics team to follow. They will use prescriptive analytics techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.

Responsibilities:

• Lead a team of analysts analyzes product performance, member behaviors, and sentiment to uncover actionable insights that advise strategy, and customer experience initiatives.

• Onboard and be responsible for the new product data platform, ensuring effective implementation, configuration, and ongoing optimization to meet organizational and team needs on the product data.

• Act as the guide on Product Analytics, building analytics dashboards, and reports.

• Develop and maintain product reports and dashboards, integrating customer insights from multiple data sources to support comprehensive customer experience health tracking with a deep understanding of our customers, including attitudes, needs and behaviors, and drivers of product preference.

• Lead cross-functional projects using data analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.

• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that supports key business decisions and provides insights proactively to identify and fill information gaps in the business.

• Supervise the design and delivery of reports, insights that analyze business functions and key operations and performance metrics.

• Ensure accuracy of data and results of reporting employees with comprehensive policies and processes.

• Lead and optimize processes for data intake, validation, mining and engineering as well as data modeling, visualization and communication results.

• Supervise the data/report requests process: tracking requests submitted, prioritization, approval, etc.

Key Accountabilities:

• Maintain oversight of the Digital Transformation Program by tracking critical metrics, providing business insights, supervising outcomes, identifying issues, risks, and blockers needing immediate attention or intervention

• Product Enablement & Reporting – Support product team by facilitating leadership / team meetings and ensuring plans and objectives are integrated across business segments.

• Crafting executive level reporting – Develop presentations and reports to communicate progress, achievements and challenges related to programs and ability to meet business objectives

• Work with channels to collect and synthesize information to support leadership decision-making – Support the coordination and management of projects including follow ups on additional information required from product leads based on asks from the global or segment leadership teams

• Digital roadmap delivery – partner with internal team members to refine, improve, update, and promote successful delivery of digital roadmaps.

• Identify areas for process and technology improvements – partner with key business and technology partners/collaborators to enable process and technology improvements that will enable the right customer experience to meet business goals

• Advocate for continuous improvement and learning – Work collaboratively with the other teams to proactively share information and cultivate continued learning and development by facilitating continuous improvement

What we are looking for:

• Bachelor’s or Master’s degree in computer science, science, statistics or related technical programs.

• Solid understanding of data mining principles: prescriptive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.

• At least 3 years of experience with leading an analytics team.

• Sophisticated SQL, Pyspark, Python programming skills with a proven experience on data mining and data transformations.

• Proven experience working with relational databases and data visualization tools such as Tableau, QlikView, PowerBI and Adobe Analytics or similar analytics tools.

• Understanding of and experience in using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.

• 5+ years of experience using Azure stack and Azure Databricks and working with structured and unstructured data.

• Experience working with and creating databases and dashboards using all relevant data to advise decisions by using analytics techniques to chip in to company growth efforts, increasing revenue and other key business outcomes.

• Sophisticated experience with big data processing frameworks and cloud technologies such as Azure, AWS, Hadoop, Snowflake, Hortonworks, Spark, Hive, OpenShift, Docker, Kubernetes etc.

• Exceptional data visualization and storytelling capabilities, with strong written and oral communication skills.

• Experience in supervising performance and crafting visualizations to communicate trends and recommendations.

• Demonstrated capacity to build and implement data analytics to generate actionable insights.

• Strong analytical and problem-solving skills with the ability to collect, synthesize, analyze, and disseminate complex data.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation : We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD – $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.