Engagement Systems Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

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Post End Date:

July 16, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Associate Director, Student Life the Engagement Systems Coordinator is responsible for managing the operational and systems-based components of student engagement, with a primary focus on optimizing the ExperienceBU platform to support cross-campus initiatives and enhance student retention. The incumbent oversees campus promotions and event risk management processes, ensuring compliance and consistency, while also collaborating with staff across departments to align engagement strategies, improve digital presence, and streamline student-focused programming.

The Engagement Systems Coordinator will:

• Oversee the student engagement platform, ExperienceBU, ensuring its effective use across campus and providing guidance to staff and students on system processes;
• Coordinate support and system maintenance with the vendor to ensure platform reliability and support its integration across departments;
• Promote the use of ExperienceBU across departments, encouraging integration with the Campus-Wide Co-Curriculum (CWC) and other engagement opportunities;
• Ensure accurate and consistent data entry, overseeing the upload of event information and the linking of events to appropriate paths within the platform;
• Administer the Student Event Risk Management and Approvals (SERMA) procedures, ensuring timely review and approval of over 1600 student-led events annually;
• Develop and implement training for students and staff on how to navigate SERMA in the system for event approval and risk management processes, ensuring proper entry of data and compliance with protocols;
• Manage the Campus Promotions Policy, ensuring compliance with guidelines and maintaining an organized system for poster approvals, records, and clearance of promotion spaces, and ensuring alignment with the Campus-Wide Co-Curriculum (CWC);
• Oversee the collection and analysis of data from the ExperienceBU platform, student event registrations, and attendance tracking to generate comprehensive reports on student engagement and event participation;
• Develop and maintain key performance indicators (KPIs) to measure the success of student engagement initiatives, campus promotions, and digital communication efforts;
• Analyze Google Analytics data for Student Life’s websites and ExperienceBU pages, providing insights on user engagement and areas for improvement;
• Oversee cross-campus student support websites under Student Life’s purview, such as BU4U and Current Students, collaborating with departments across the university to gather and integrate relevant information, ensuring a cohesive and comprehensive online experience for students;
• Lead the coordination and maintenance of Student Life web content, ensuring all pages are aligned with branding and meet AODA compliance standards;
• Support the development and execution of the Student Life unit’s comprehensive marketing and communications strategy, working closely with the Associate Director to ensure alignment with overall departmental goals and visibility;
• Foster strong relationships with campus partners, students, and stakeholders to enhance student engagement and communication across the University;

Please note: This position requires occasional evening and weekend work.

Key Skills and Experience:

• Undergraduate degree in a related discipline. The equivalent combination of education and experience will be considered.
• Experience in student life, student engagement, or a related field;
• Strong attention to detail, with the ability to manage multiple systems, projects, and deadlines efficiently;
• Ability to create engaging digital content and effectively connect with students, staff, and external partners;
• Expertise in systems administration, content management systems (ExperienceBU or similar), and Google Analytics;
• Capacity to develop, document, and refine processes to improve efficiency and outcomes;
• Ability to lead and mentor staff and collaborate effectively with other departments;
• Familiarity with post-secondary institution policies related to student organizations, events, and risk management and related processes;
• Experience working with student engagement platforms like Anthology, or similar tools;
• Understanding of co-curricular programming and student leadership development;
• Experience managing social media platforms and digital marketing strategies for student engagement; and
• Promotes and embodies inclusivity and respect within the workplace and the broader community.

Preferred or Asset Skills:

• Experience in a post-secondary institution.

Salary and Total Rewards:

• Job Grade K, Salary Scale ($61,286-$99,384);
• Target Hiring Range: $61,286-$63,000
• This is a permanent position that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Hybrid work schedule available.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

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